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Technical questions about moving to Helix
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone s...
When dialing theses codes, it won’t actually make a call... the code will just be sent to the network to disable call forward.
If that doesn’t work, you should call tech support... maybe something is messed up with your line.
Hi number666,
Regarding the Helix admin access, if admin and password are not working at all, you will need to factory reset the gateway so it can go back to admin and password.
Behind the gateway ( the small and black tower ), there is a small RESET hole. Press and hold it for 30 seconds and you'll notice that the white light will disapear on top of the gateway.
Wait 10-15 minutes for the reset to be over and the white light will come back.
With a wired PC, go to this address: 10.0.0.1
You'll have a small configuration to do ( create your network name and WiFi password ).
Once it is done, connect to your WiFi network and also try your admin access with admin and password.
Thank you and Happy New Year!
oh thank you, has been 4 years since I wanted that information. Resetting worked, can now use admin/password to get in
Hello CedrikS,
I was wondering if the Technicolor TC4400-AM is compatible with the Gigabit Offer.
I currently have it with the 400Mbps offer and I love it ( no isssue at all and very stable).
I think about moving to the 1Gbps offer but I don't want the Helix box because I have my own setup (Asus Aimesh)
Thanks for your help
