Discussion de forum
Gateway offline
Periodically it wouldn't be so bad but it's going offline everyday and sometimes 3 times a day. Patience running low.....any ideas as to why this happens?
1 Réponse
Hi,
Below, all the disadvantages to have bridge mode ON:
1- The advanced features of the Helix terminal are disabled (Parental control, Band Steering, etc.)
2- Helix Fi application is not functional
3- Our Wi-Fi relays cannot be used
4- No support during a problem with the Helix TV channels and / or the Wi-Fi network
Hope it clarifies.
Hi !
I have an Orbi mesh.
If I put the Helix Gateway to Bridge Mode, will the Helix TV Terminal still access the Gateway?
What if I connect the Helix TV Terminal to my Orbi Mesh instead...that would work?
And how would I go about changing the network on my Helix TV Terminal to my Orbi Mesh?
Hello mcicc!
If the Heilx Gateway is in Bridge mode, Helix TV terminals will no longer access the Gateway's Wi-Fi. Instead, it will be necessary to manually connect them to your own router's Wi-Fi.
Any router-type device that has the capacity to provide a Wi-Fi network and an IP Adress (which means it can act as a DHCP server) should work.
Here is the procedure to manually connect a Helix TV terminal to a specific Wi-Fi network :
1. Press and hold the "Exit" button on the remote for 5 seconds
2. Press the "Down" arrow twice
3. Enter the following digits : 9, 4, 3, 4
4. Select the desired Wi-Fi Network and press OK/Select (round button in the middle of the remote)
5. Enter the Password and confirm
6. The Helix TV terminal should connect to the Wi-Fi network.If you need further assistance, do not hesitate to contact our Technical Service by phone or online chat. You will find our contact info at the following page : http://www.videotron.com/residential/contact-us
Have a great evening!
- Hi,
Is it possible to deactivate the helix wifi without using the bridge fonction and would it be a good way to use a Velop system without loosing the helix voice functions?Hi JMRoy,
The reason to get the Helix gateway is to have WiFi and also a wired connection with the ethernet ports. The only way to override this would be the bridge mode with another router.
Hi there.
We suggest that you contact our technical support so that a representative can verify your equipment. You can join us here : http://www.videotron.com/residential/contact-us
