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MarcinRak
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How can I change the DNS servers used on my Helix Fi?
Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit them.Résolu3,6 kVues0like3Commentairesstill can't access bing.com
Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? here's my 'tracert www.bing.com'when my browser can't browse the site: Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26] over a maximum of 30 hops: 1 2 ms <1 ms 1 ms 10.0.0.1 2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1] 3 23 ms 14 ms 14 ms 10.170.160.106 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work. Again, sorry for all these posts, but this for me is a larger problem.Résolu2,8 kVues0like7CommentairesRe: can't access bing.com
Perhaps I should include this...sometimes I get the following tracert on www.bing.com: Tracing route to e86303.dscx.akamaiedge.net [23.43.161.64] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 10.0.0.1 2 15 ms 15 ms 13 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1] 3 15 ms 15 ms 14 ms 10.170.193.118 4 1938 ms 2892 ms * 216.113.125.9 5 16 ms 13 ms 12 ms a23-43-161-64.deploy.static.akamaitechnologies.com [23.43.161.64] Trace complete. Can someone check whether this e86303.dscx.akamaiedge.net [23.43.161.64] is www.bing.com? Apprarently it worked this time, but notice the lag on 216.113.125.9 and please read my next post (may be in separate thread)5,2 kVues1like0CommentaireRe: can't access bing.com
I did all that. Clear the cache, reset the Helix. I should mention that everything works fine when I'm in a coffee shop, at least all the coffee shops I tried, everything works perfectly. Please see my other comment in this thread - I did a trace to www.bing.comwhen neither chrome nor edge can access the site...perhaps you can make more sense of the ip addresses...much thanks5,2 kVues1like0CommentaireCan't access bing.com
Sorry for the double post (can't access bing.com - La Communauté Vidéotron - 43877 (videotron.com)). I wanted to add to the topic but didn't figure out how to do it. I wanted to add that when bing.com can't be accessed on videotron, ping stops at e86303.dscx.akamaidge.net. That is, the dns returns this as the address of bing.com, whereas when bing is accessible it simply returns one of its IP addresses. Please note again, that all works fine when using telus as the service provider.978Vues0like0Commentairecan't access bing.com
I have a strange issue: 90% of the time I can't access bing.com when on videotron's helix wifi. It happens on all devices connected to my wifi. If I switch my cellphone to use telus's network, all works fine. I can't access bing.com, and then after a while I can access it again. Sometimes I can't access bing.com via edge but can via chrome, sometimes the other way around. soon after I can't access bing.com on either browser. Later that day it'll start working again on both. But most of the time it's inaccessible. All other sites I use work just fine, it's just bing.com that poses this strange problem5,3 kVues2likes12Commentairescannot access bing.com
Very peculiar problem. 90% of the time I cannot access bing.com via videotron's internet. Happens on all devices. If I switch my cell phone to use it's telus network instead of my wi-fi, all works fine. The funny thing is that sometimes I can access bing.com using edge when at the same time I cannot access it using chrome (when on wifi) at other times it only works the other way around. Short time after that, I can't access it anywhere. And then it starts working again. Again, this strange behavior is on all my devices, including my cell phone when running on videotron's wifi1 kVues0like0Commentaire