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mcrootay
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Inscrit le il y a 8 ans
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Re: Helix Modem/Router Making a Constant Humming Noise
Mine hums too, but I can't say it bothers me. You could try putting adhesive felt pads wherever it comes into contact with whatever it is sitting on, as wood furniture or floors will otherwise amplify the sound it's making.14 kVues1like0CommentaireDevices cannot connect to Helix
I have a couple of devices (for example, an LG tablet and a PS Vita) that try to connect to my Helix network but are unable to - and it appears that it's the router that's not allowing the connection. Why would this be? Any suggestions to force the connection?Résolu17 kVues0like9CommentairesRe: Havent received my promotional from Nov 2019
Log in to your customer center, go to support and enter a chat with customer service. Describe your story in detail, including the promises made by various Videotron agents, and see what the CSR says. By going through this channel, you'll have an indisputable written record. There is not much more that you can do right now, except to keep following up until you get your due but at least by documenting it you strengthen your case. Don't forget social media - these companies don't like complaints aired on social media for all to see so they will generally address it. Post your story on FB and tag Videotron (just make sure you control your language & anger or you'll erode your own credibility).5,7 kVues0like3CommentairesVideo signal hiccups
I've been noticing a lot of "hiccups" in my signal lately....that is, while watching a show, the video signal will quickly stop and then jump ahead a split second and continue.....I wonder if this has something to do with the PVR hard drive and buffering? It seems to happen with various shows, various channels, at various times, so no apparent consistency other than the symptom itself (brief hiccup).Résolu6,3 kVues0like4Commentaires