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mcrootay
Chevalier
‎15-05-2020
Membre de la communauté
depuis ‎11-10-2017
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À propos de mcrootay

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mcrootay a répondu à : Helix Modem/Router Making a Constant Humming Noise
Mine hums too, but I can't say it bothers me. You could try putting adhesive felt pads wherever it comes into contact with whatever it is sitting on, as wood furniture or floors will otherwise amplif...
Internet-Telephony
Publié : 15 mai 2020
mcrootay a accepté comme solution : Re: Devices cannot connect to Helix
In that case, here is what you could do:   1- Connect yourself to your HelixFi mobile application. 2- Click on the Network tab. 3- On top of the app, click on the pen 4- You shoul...
mobilephone-english
Publié : 14 mai 2020
mcrootay a répondu à : Devices cannot connect to Helix
No, it only appears to affect a few devices intermittently
Internet-Telephony
Publié : 14 mai 2020
mcrootay a répondu à : Devices cannot connect to Helix
The issue is partly resolved... Videotron said I should not split my network (into separate 2.4 & 5ghz networks) so I combined them into one and the devices now connect, except often it says I'm ...
Internet-Telephony
Publié : 12 mai 2020
mcrootay a publié : Devices cannot connect to Helix
I have a couple of devices (for example, an LG tablet and a PS Vita) that try to connect to my Helix network but are unable to - and it appears that it's the router that's not allowing the connection...
Internet-Telephony Helix Router Wi-Fi
Publié : 14 avril 2020
mcrootay a répondu à : Havent received my promotional from Nov 2019
Oh geez. That's surprising and disappointing. Yeah you've put in enough effort, it might be time to warn them that you're going to file a complaint with the CRTC. Sorry man.
mobilephone-english
Publié : 9 avril 2020
mcrootay a répondu à : Havent received my promotional from Nov 2019
Log in to your customer center, go to support and enter a chat with customer service. Describe your story in detail, including the promises made by various Videotron agents, and see what the CSR says...
mobilephone-english
Publié : 7 avril 2020
mcrootay a publié : Extra data?
I recently noticed that my mobile data limit has gone up 1G....is Videotron giving extra data during the pandemic?
mobilephone-english data
Publié : 7 avril 2020
mcrootay a accepté comme solution : Re: Video signal hiccups
Hi! If this is for an illico PVR (and not Helix, since those don't have an HDD) tech support can actually check if the HDD is doing OK or not. That would be your best bet.
mobilephone-english
Publié : 7 octobre 2019
mcrootay a répondu à : Video signal hiccups
Yes, it didn't help. But thanks
TV-Entertainement
Publié : 5 octobre 2019
mcrootay a publié : Video signal hiccups
I've been noticing a lot of "hiccups" in my signal lately....that is, while watching a show, the video signal will quickly stop and then jump ahead a split second and continue.....I wonder if this ha...
TV-Entertainement TV
Publié : 16 septembre 2019
mcrootay a répondu à : User Centre + widget not auto updating (Android)
Chatted with tech support, they said the issue with the data widget not updating is on theirs (Videotron's) side
mobilephone-english
Publié : 6 août 2019
mcrootay a accepté comme solution : Re: User Centre + widget not auto updating (Android)
Hi mcrootay. We strongly suggest you reach our technical support department so they can verify this app, what version you have and what can be done to fix it: < http://bit.ly/FB_Contact_Us &g...
mobilephone-english
Publié : 21 juillet 2019
mcrootay a accepté comme solution : Re: User Centre + widget not auto updating (Android)
Hi mcrootay. We strongly suggest you reach our technical support department so they can verify this app, what version you have and what can be done to fix it: < http://bit.ly/FB_Contact_Us &g...
mobilephone-english
Publié : 21 juillet 2019
mcrootay a répondu à : Deactivating voicemail
Contact Videotron customer service....by phone or chat. They can switch your voicemail for call forwarding just to deactivate the voicemail. This is what I did.
mobilephone-english
Publié : 14 juillet 2019
mcrootay a publié : User Centre + widget not auto updating (Android)
I've got the User Centre + data widget (consummation 4*1) on my home screen and it doesn't seem to update itself...is this normal? Even if I tap the widget which takes me to the app's data status scr...
mobilephone-english Android apps Update
Publié : 13 juillet 2019
mcrootay a répondu à : Use ZTE (Fido) cellular home home phone unit with Videotron mobile plan?
Interesting development....I tried one of Videotron's Fizz sims in the ZTE adapter...and it worked
mobilephone-english
Publié : 12 octobre 2018
mcrootay a répondu à : Use ZTE (Fido) cellular home home phone unit with Videotron mobile plan?
Dude you're killing me 
mobilephone-english
Publié : 12 octobre 2018
mcrootay a répondu à : Use ZTE (Fido) cellular home home phone unit with Videotron mobile plan?
I would guess that my videotron sim is LTE, as the phone says as much at this moment...I got it Fall 2017.   So then based on your statements my options for using this adapter are to find a ch...
mobilephone-english
Publié : 12 octobre 2018
mcrootay a répondu à : Use ZTE (Fido) cellular home home phone unit with Videotron mobile plan?
Thanks for your reply zadigre, that was very helpful and I think testing I did last night confirmed what you wrote....I unlocked the device and it worked with a Telus sim, but did not want to work wi...
mobilephone-english
Publié : 12 octobre 2018
mcrootay a publié : Use ZTE (Fido) cellular home home phone unit with Videotron mobile plan?
I have an unlocked ZTE wireless home phone base (from Fido)....I am hoping that I can just get a Videotron SIM card and start using this unit with Videotron services on a cheap, basic talk plan. Does...
mobilephone-english device
Publié : 11 octobre 2018
mcrootay a répondu à : Win an LG G6+, exclusively from Videotron!
I love the G6's dual-camera setup, I used to have the 2015 G4 which had an amazing camera and now they've gone dual! I can't wait to see what it can do!
mobilephone-english
Publié : 28 novembre 2017
mcrootay a accepté comme solution : Re: Blocking incoming international calls
Hi!   We can certainly understand the inconvenience. Unfortunately, it does not seem possible to block a specific area code with this model. You would have to add the full telephone n...
mobilephone-english
Publié : 21 octobre 2017
mcrootay a publié : Blocking incoming international calls
Is there a way to block all incoming international calls? With my G4 I used to be able to put in (for example) "+1 302" and that would block any call from that area code. I now have an Xperia XA1 Ult...
mobilephone-english apps device other
Publié : 19 octobre 2017
mcrootay a répondu à : Fido LG G4 on Videotron network...
Thanks Kira. Your latter solution was the key - call tech support. It turns out that I had the wrong type of SIM card (wasn't even aware that was possible) and the tech was able to diagnose that...
mobilephone-english
Publié : 19 octobre 2017
mcrootay a aimé : Re: Fido LG G4 on Videotron network...
Well there are a few things to check here.   1- The basics, is data activated on your phone? 2- Is there a restriction placed in the account by accident (possible) 3- Is the phone using the ...
mobilephone-english
Publié : 19 octobre 2017
mcrootay a accepté comme solution : Re: Fido LG G4 on Videotron network...
Well there are a few things to check here.   1- The basics, is data activated on your phone? 2- Is there a restriction placed in the account by accident (possible) 3- Is the phone using the ...
mobilephone-english
Publié : 12 octobre 2017
mcrootay a publié : Fido LG G4 on Videotron network...
Unlocked Fido G4....calls work, SMS works, but data does not work...why not?
mobilephone-english data device
Publié : 11 octobre 2017