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Helix Modem/Router Making a Constant Humming Noise
I have just switched to Helix Internet service since last week. I have notriced the Helix modem/router makes a constant humming sound. It isn't loud but since the room is always quiet, it is easil...
if your password is the problem, you can change it on Customer Center portal...
if that doesn't work you will have to contact customer service (call or chat).
Mine hums too, but I can't say it bothers me. You could try putting adhesive felt pads wherever it comes into contact with whatever it is sitting on, as wood furniture or floors will otherwise amplify the sound it's making.
I assume your laptop is in the same room as the Helix modem or you have tried to place it in the same room? I would definitely check the drivers of the wireless card try and update them from the manufacturer, if you have windows 10 check if any recent updates were done, also verify if the wireless card is good for the 5GHZ channel bandwidth 802.11ac or 802.11n if not note that the Helix Gateway does have the 2.4Ghz but again it depends on your network card stability, and if all else does not seem to work too well try and purchase a 5ghz WiFi Adapter (usb from amazon) and see if it improves the connection.
