Discussion de forum
Helix Modem/Router Making a Constant Humming Noise
I have just switched to Helix Internet service since last week. I have notriced the Helix modem/router makes a constant humming sound. It isn't loud but since the room is always quiet, it is easil...
Good evening everyone.
A noisy Helix gateway is definately not normal. There's a fan to cool down the gateway, that said, it has been observed to be noisier on some units. It is a known problem.We also seen gateways that were noisier when installed into a close area like an enclosure, a shelve or a corner that can resonate. We invite you to contact our tech support so we can handle the case and propose a remplacement unit that will be more silent.
You can reach us by chat, by phone or through facebook, we will be glad to assist you with that.
Thanks for asking. It is a very good question.
-Alex D
Mine hums too, but I can't say it bothers me. You could try putting adhesive felt pads wherever it comes into contact with whatever it is sitting on, as wood furniture or floors will otherwise amplify the sound it's making.
