illico, TV channels and your favourite series

Request to get GO Apps for Helix users

Reply
Highlighted
Initiate

Request to get GO Apps for Helix users

I switched from bell to videotron, with the promise to have a better experience. The internet so far is great, no complaints, also the tv system works really good.
But I have another tv with an Apple TV and I was surprised to see that none of the apps work with videotron/helix (ctv, citytv, global, fx) on bell I used to have them for free, given that I have them on my channels choices.
It’s also not available a Helix app for the Appletv, and the iPhone app doesn’t allow to airplay the content.
3 REPLIES 3
Highlighted
Initiate

Re: Request to get GO Apps for Helix users

YES! This is a very annoying issue. I had illico before switching to Helix and with illico I had access to all the Go apps (which include bonus content at times).
Please make this available to Helix users ASAP.
Tags (2)
Highlighted
Initiate

Re: Request to get GO Apps for Helix users

I’ve also been asking about this ever since I signed up for Helix back in September. I even asked specifically if I would still have access to the content thru the crave app before signing on and I was told yes , but that was a lie.

Having said that, I just tried thru the crave app and used my helix information and I seem to be able to access all the content. I don’t know if it’s finally fixed or if it’s still part of that free trial they were running and it’s a glitch. I’m cautiously happy until it’s confirmed.
Highlighted
Initiate

Re: Request to get GO Apps for Helix users

WoW, ok you have left this message in April, and it is now June. And Videotron has yet to give an answer to this question? I called to see if I could go back to just basic Illico to get the CTV stuff back and I was told NO! I demand an answer from Videotron! Cause the competition has it all, and they are looking really good right about now. I was promised alot of things when I switched to Helix,  and yes the Internet speed is better, But I would gladly take a cut in speed to beable to get what I want. I mean I pay for these channels! I should beable to watch them on streaming!

 

And just in case VIdeotron personelle have not seen this yet, this came right from the crave site

 

The CTV Sci-Fi channel app is provided to:

 

Bell: 1-888-759-3474 or mybell.bell.ca/Registration
Bell Aliant: 1-866-FIBREOP (1-866-342-7367) or bellaliant.net/myaccount
Bell MTS: 1-204-CALL-MTS (204-225-5687)
Cogeco: 1-855-701-4881
Eastlink: 1-888-345-1111 (24/7) or Live Chat or email can be launched eastlink.ca/about/contact.aspx
EBOX: 1-844-323-EBOX (3269)
HuronTEL: 1-877-395-3800
Rogers: 1-888-764-3771
Ruralwave: 1-866-930-3846
SaskTel: 1-800-SASKTEL (1-800-727-5835) or sasktel.com/support
Shaw: 1-888-472-2222 or shaw.custhelp.com/app/ask
Source Cable: 1-866-785-7851 or techsupport@sourcecable.net
Start.tv: 1-866-434-5888
Tbaytel: 1-800-264-9501
Telus: 310-6988

If your provider is not listed, please contact them and let them know you are interested.

Latest discussions