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I don't have a PIN



I don't remember entering a PIN number to access the content, menus, and, the parental controls, etc.

Where do I get this? Is there a default PIN? 




Moderator - Solution Expert
Moderator - Solution Expert

Hi Saab2017,


Your administrator PIN (or purchase PIN) is required to confirm a specified rental order or for parental controls. If you don’t have a PIN, a screen will appear allowing you to create an administrator PIN.

You can change your PIN in the Controls and limits menu.


This PIN is created during the initial setup. If you don't remember it, you can contact our Technical Support at 1-877-380-2611 to reinitialize your PIN.


Have a great day !



I thought the terminal had a default pin ?? is it 1111? Shouldnt that work? 

Hi there

Same for me, when I try to change the channels on the tv, it asks me for a PIN # which I do not have.  When I try to go on the site, I do not know what username to use. It also does not recognize my user name when is say  forgot ! 

pleaaaaase help me @FrancoisR    Man Embarassed

Moderator - Solution Expert
Moderator - Solution Expert



The default PIN number is 0000. If not, please call our Videotron's technical support service or join us by chat to reset your PIN. Please note that only the person in charge and authorized account representatives can make this request. 



Thank you and have a great evening!