Hello, I know im not the first to complain but It cant hurt to keep this alive!
I contacted support at least 4 months ago regarding this issue and still , nothing has been done.
How can you sell a television system that doesn not allow you to surf your own channels???!!!
Im getting tierd of using the guide to look for something to watch.
I wish I took advantage of the 30day money back program cause now im stuck with 500$ worth of useless outside of a videotron environment equipment, non VPN router, and 2 tv terminals.
On a side note, can you use this equipment for anything, like the tv terminals seem to be a raspberry Pi type system, can I format them and use them to my liking? And the router.. is that useable as a router off the videotron network?
Unfortunately, the use of the gateway and terminals are only possible on the Helix platform through Videotron's network. The platform on which Helix is based works this way by default, but we can understand the inconvenience this behavior causes you to change channel positions. Helix, however, is intended to be a constantly evolving service and we take note of your interest in this operation as well as a built-in VPN support. We will route everything to the product team for continual improvement of the service. Thank you!
This is the most annoying thing, and I’m so disappointed that it hasn’t been addressed. I inquired (complained) about this issue of having to scroll/surf through every available channel almost a year ago...basically right at launch, and I was told this would likely be updated “soon”. Such a basic feature, c’mon Videotron.