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Avatar de danmitch1
danmitch1
Disciple
07-16-2020

Channel surfing with Helix A must!

Hello, I know im not the first to complain but It cant hurt to keep this alive!   I contacted support at least 4 months ago regarding this issue and still , nothing has been done.   How can you s...
  • Avatar de JenniferM
    03-19-2021

    Hi rs2021,

     

    This is possible to transfer the account under your name if the owner doesn't keep any services at his new address. In order to do it, the current owner has to contact our customer service by phone at the 1-877-512-0911 to authorize you in his account. Then, you have to contact our customer service to put the account under your name. The fees are $29.95 plus tax.

     

    Thank you!