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danmitch1's avatar
danmitch1
Disciple
16-07-2020
Solved

Channel surfing with Helix A must!

Hello, I know im not the first to complain but It cant hurt to keep this alive!   I contacted support at least 4 months ago regarding this issue and still , nothing has been done.   How can you s...
  • PatrickM's avatar
    24-07-2020

    Hi!

     

    Unfortunately, the use of the gateway and terminals are only possible on the Helix platform through Videotron's network. The platform on which Helix is based works this way by default, but we can understand the inconvenience this behavior causes you to change channel positions. Helix, however, is intended to be a constantly evolving service and we take note of your interest in this operation as well as a built-in VPN support. We will route everything to the product team for continual improvement of the service. Thank you!