Discussion de forum
Stay connected with Videotron : Ask Me Anything
During this isolation period, the need to stay connected is stronger than ever and Videotron wants to answer as many questions as possible.
From April 6 to 15, join our discussion.
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Hello,
Is it possible to self install Helix? We’ve been working from home for 3 weeks and will be for the foreseeable future and we keep hitting slowdowns with our current 60mbps plan due to lots of video chats and file exchanges.
I contacted customer service and they said they can’t do any installs, but installing equipment if I already have videotron has previously been plug and play.
Does helix require some sort of actual installation? Or can you just plug the modem/router into the cable line? If it’s the latter, would it possible to order the Helix kit and self install?
It would be better for both Videotron and the customer if this was an option.
Right now, helix 400 is advertised at $70/month, when I contacted customer service, they said all they could do is update my current plan to 100mbps for over $80/month, which is insane.
