Devices, packages, apps: start the conversation

[MartinMelanie]

Just connected yesterday my cellphone with Vidéotron.

Trying to create to the user centre. But it’s not letting me. Never created a user name or password. Putting my account number and then trying to create one but keep getting a notice that user already exist

[Kira · Accepted solution]

In that case you might want to give technical support a call.

Maybe something went wrong in the creation of the account.

I also know the first 24 hours of an accounts life, a user center cannot be created.