good Day Are we reuired to be VideoTron Customer to unlock this through you? Thanks David

Yes and the phone needs to have come out of the videotron warehouse otherwise it won't work.

Unlocking Iphone | La Communauté Vidéotron

Kira
Super utilisateur
04-12-2017
Yes and the phone needs to have come out of the videotron warehouse otherwise it won't work.
rorielly
Squire
06-12-2017
According to the updated wireless code by the CRTC, as of Dec 1, all new phones from any carrier must be unlocked upfront. If you have a phone from Videotron prior to Dec 1, if you request it to be unlocked, they must do it, free of charge.

Excerpt from https://www.canada.ca/en/radio-television-telecommunications/news/2017/06/crtc_puts_an_endtolockedcellphonesandunlockingfees.html

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that as of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobile devices unlocked free of charge upon request. In addition, all newly purchased devices must be provided unlocked from that day forward.