Go to the Videotron.com site
First steps
User Guide
Gamification
Anyone else having trouble calling toll-free 1-800 numbers? I can call through another provider with no issue but cannot through my Videotron line. It's not just my phone either. I brought this up with Technical Support and the feedback was given the COVID-19 situation, the congestion is greater so try again later or use the other provider that works. 
