Discussion de forum
Kango
01-12-2017Officer
iPhone X Delivery Times
I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.
ExpertConseil
12-12-2017Rédacteur Web
Again I understand your frustration. However, I gave you all the information we have at the moment.
I invite you to contact our Customer services by phone or chat for more information about your specific situation. One of my colleague will gladly see what can be done for you.
You can contact us here: http://www.videotron.com/residential/contact-us
Thanks again for your understanding!
Vincent Quigley
Your Community Manager
rorielly
12-12-2017Squire
I agree with everyone else here. You are providing no real information. In fact, you are just saying in another way to wait because there's nothing we can do; we're at your mercy. That's not good enough. It's not good enough that a) Videotron has a "fictious date" b) the retail staff say oh it's a fictious date, but you will most likely get it before this date and c) Videotron is unable to manage the supply compared to Apple store or their competitors. I wish I never went to the Videotron store now to get this phone. I was given a date of Jan 2 which I said was awfully long, but the guy said, oh it's just a ficitious date to hold your place in the system and said you should get it before that. I'm starting to think that was a bold faced lie just to get me to sign on the dotted line. Not happy with how you and all of Videotron is handling this.