Discussion de forum
iPhone X Delivery Times
I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
i ordered mine on november 7th and it's not delivered yet.
Whenever i asked videotron agents / employee at the kiosk, all of their answers were "we dont know the exact date, you need to wait. sorry"
My other friend with bell went to the kiosk and Bell had enough supply so he got it right away and now im still like "when is it coming?" this is so annoying.
how can delivery take up to a full month?
videotron should work harder !
Kiosk guy originally told me in a week after I ordered it. Then I called customer service 2 weeks after I ordered it and they told me I should have it in a week. Another lie. Then I called again and they said they have no idea when I will get my phone. But I will have it by 31 January!!! Can you believe that?!
Apparently the solution to this problem is to wait. Great way to show first time customers how this company operates.
Delivery times straight from Apple now only 1-3 days. Not unless you're videotron which is three months! The phone I ordered which is a black 256gb model is available right now at the Apple store with no wait. Videotron should send everyone with a cheque to go order our phones from Apple.
Good job on screwing up one of the most anticipated cell phone launches in the past decade.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
