Devices, packages, apps: start the conversation

[derekchin08]

This is my last resort before I file a formal complaint. During a pre-black Friday event in 2019 you were offering a free Samsung tablet. At the time I was on a bring my own phone plan so there was no need to change. But taking advantage of the promotion prompted me to change my phone. Since there was no stock available, the sales rep told me I would receive it once stock was available. Up to now I have followed up several times and at one point a supervisor was supposed to call me back within 24 to 48hrs. It's been a month. And I'm sure the person who answers this post will tell me to call and talk to a rep. What do I do?

[mcrootay]

Log in to your customer center, go to support and enter a chat with customer service. Describe your story in detail, including the promises made by various Videotron agents, and see what the CSR says. By going through this channel, you'll have an indisputable written record. There is not much more that you can do right now, except to keep following up until you get your due but at least by documenting it you strengthen your case. Don't forget social media - these companies don't like complaints aired on social media for all to see so they will generally address it. Post your story on FB and tag Videotron (just make sure you control your language & anger or you'll erode your own credibility).

[derekchin08]

Did all of that already. I have chat history from customer service, twitter posts and on FB videotron community page.

[mcrootay]

Oh geez. That's surprising and disappointing. Yeah you've put in enough effort, it might be time to warn them that you're going to file a complaint with the CRTC. Sorry man.

[EricaDelgado]

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@mcrootay wrote:
Oh geez. That's surprising and disappointing. Yeah you've put in enough effort, it might be time to warn them that you're going to file a complaint with the CRTC. Sorry man. McDVOICE

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There is not much more that you can do right now, except to keep following up until you get your due but at least by documenting it you strengthen your case. Don't forget social media - these companies don't like complaints aired on social media for all to see so they will generally address it.