Forum Discussion
derekchin08
04-07-2020Initiate
Havent received my promotional from Nov 2019
This is my last resort before I file a formal complaint. During a pre-black Friday event in 2019 you were offering a free Samsung tablet. At the time I was on a bring my own phone plan so there was no...
derekchin08
04-09-2020Initiate
Did all of that already. I have chat history from customer service, twitter posts and on FB videotron community page.
mcrootay
04-09-2020Chevalier
Oh geez. That's surprising and disappointing. Yeah you've put in enough effort, it might be time to warn them that you're going to file a complaint with the CRTC. Sorry man.
- EricaDelgado05-01-2020Initiate
mcrootay wrote:
Oh geez. That's surprising and disappointing. Yeah you've put in enough effort, it might be time to warn them that you're going to file a complaint with the CRTC. Sorry man. McDVOICEThere is not much more that you can do right now, except to keep following up until you get your due but at least by documenting it you strengthen your case. Don't forget social media - these companies don't like complaints aired on social media for all to see so they will generally address it.