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HI I have a Samsung Galaxy S22;  and videotron internet services

The Helix Fi installed without any issue; but the Helix TV app won't install.

I've tried remove and re-installing several times.

The error message says:

"lets try that again: 500. We aren't able to add your device. Please verify that you have a working internet

connection and we'll give it another go. Sorry for the inconvenience".

However, the phone is connected directly to the Videotron internet service.

Does anyone have suggestions?

THANK YOU