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Samsung Galaxy S22
HI I have a Samsung Galaxy S22; and videotron internet services The Helix Fi installed without any issue; but the Helix TV app won't install. I've tried remove and re-installing several times. Th...
fboffice wrote:HI I have a Samsung Galaxy S22; and videotron internet services
The Helix Fi installed without any issue; but the Helix TV site won't install.
I've tried remove and re-installing several times.
The error message says:
"lets try that again: 500. We aren't able to add your device. Please verify that you have a working internet
connection and we'll give it another go. Sorry for the inconvenience".
However, the phone is connected directly to the Videotron internet service.
Does anyone have suggestions?
THANK YOU
Ensure that your device has a stable internet connection by verifying that you can access other internet-dependent apps or websites. If your connection is stable, try clearing the cache and data of the Helix TV app. To do this, go to the "Settings" on your Samsung Galaxy S22, navigate to the "Apps" or "Applications" section, find the Helix TV app, and select "Storage." From there, choose the options to clear the cache and data. Afterward, attempt to reinstall the app and see if the problem is resolved.
I have the same problem and I can't fix it
Do you both have an active subscription to Helix TV either with a terminal or a Helix TV app plan? If there is no TV service registered to your Helix account aside from the internet service, the Helix TV streaming app will not recognize your Helix ID when you try to log in and may display this error.
If you do have a Helix TV subscription, do you get a similar error when using the web version on a computer from http://helix.videotron.com?
You could also try to clear the mobile app's data and cache:
- Open the Settings app
- Choose Apps
- Choose the Helix TV app
- Choose Storage
- Choose Clear data
