Discussion de forum

Avatar de Astro
Astro
Initiate
11-10-2024

helix force us to use an app and posses an smart phone be connected to internet to configure router

I don't want to be forced to use the app. I don't want to be forced to possess an smart phone. I want to regain full control over what I own offline, locally from my computer. that used to be the case and you remotly updated my device to block me and force me to use a app that need an internet connection. Please give us a way to fully control our device locally wihtout internet or you are facing legal issue we will collectivly pursue you.
  • You can manage your Helix gateway from your computer.  Simply connect to it using your web browser and entering the gateway's IP address (default is 10.0.0.1).

    • Avatar de Astro
      Astro
      Initiate

      Do that and go to advanced option -> port forwarding and post here what you see

      Spoiler alert: -> they force you to use the app.
      So what you said is false.
      I paid for a device with functionallity, and they removed the full functionnality of my device with an firmware update . I am now force to possesse a smart phone (I dont want a smart phone I love my dumb phone!!!) to download an app and/or be connected to internet to configure my router, wich is unacceptable.