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Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem


I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only?


I know about bridge mode but that is if I want to use another router and use the helix 2 as a modem.


If I leave Vidéotron will the modem portion of the router stop working as the service is cancelled and the router will keep working? or will the whole thing not work as I am no longer with Vidéotron?


Thank you


Moderator - Solution Expert
Moderator - Solution Expert

Good morning ynw93! If you have the Helix gateway, it will only work on our network. You can use it like it is or use the bridge mode but you need to stay with Videotron. Thank you! 

Just to confirm, you’re saying that I can’t bring a Helix modem/router to another provider and use only the router part of my helix?

Are you saying there’s no WAN port that would allow me to plug a modem and use the router part of the helix?

Bridge mode disables the router aspect but I think the question was a reverse scenario.

Aka what if they go with another provider and set the new provider modem/router in bridge mode and only have the Helix as a router to manage their home devices.

Can you confirm?