To access the Helix Fi Gateway you need to download the android or iPhone app and you be able to access the WIFI settings for the helix Gateway...the old way don't work with Helix from the website..it's very easy in the app you can change password and set up all your devices etc...
Hi! You can absolutely use your own router. All those settings can be changed directly from the http://10.0.0.1 page (including turning off WiFi and enabling bridge mode). The HelixFi app doesn't have that kind of settings.
I tried the "admin"/"password" combination and did not work. I believe the "password written under my Helix-Fi gateway" is for the default wifi (under default SSID like "HELIX-17xx"). I tried it anyway using username "admin" and it did not work. I have also tried other strings under the bottom of the Helix router but none worked. I am pretty sure I haven't changed anything after the initial installation 1 week ago.
So any suggestions how to find the default username and password to access web admin UI?
Regarding the Helix admin access, if admin and password are not working at all, you will need to factory reset the gateway so it can go back to admin and password.
Behind the gateway ( the small and black tower ), there is a small RESET hole. Press and hold it for 30 seconds and you'll notice that the white light will disapear on top of the gateway.
Wait 10-15 minutes for the reset to be over and the white light will come back.
With a wired PC, go to this address: 10.0.0.1
You'll have a small configuration to do ( create your network name and WiFi password ).
Once it is done, connect to your WiFi network and also try your admin access with admin and password.