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Helix Internet Configuration

m06
Initiate
Hello,

Long story short my internet is good on my Xbox until someone else starts streaming Netflix. Does anyone know a way to prevent this on the Helix Gateway? Is there a QoS available with helix or is there anything similar?

Thank you
2 REPLIES 2

mikeart03a
Initiate

If you use the Helix Fi app on your phone, you should be able to set custom profiles for devices/users. Otherwise, look in the gateway settings for device control. Wish I could be of more help, but I use my modem in bridge mode and run my own router through it.

JFrancoisD
Moderator - Solution Expert
Moderator - Solution Expert

Hello m06!

 

This situation could be caused by a number of factors, starting with your Internet plan. We recommend contacting our Technical Supprot for assistance. 

 

You will find our contact information here : https://videotron.com/en/contact-us .