24-03-2021 04:43 PM
25-03-2021 04:55 PM
If you use the Helix Fi app on your phone, you should be able to set custom profiles for devices/users. Otherwise, look in the gateway settings for device control. Wish I could be of more help, but I use my modem in bridge mode and run my own router through it.
31-03-2021 05:36 PM
This situation could be caused by a number of factors, starting with your Internet plan. We recommend contacting our Technical Supprot for assistance.
You will find our contact information here : https://videotron.com/en/contact-us .