Cannot port forward using helix app

[LordRat]

Each time I attempt to add a port forward it gives me this: We're having some trouble

No matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router?

Edit: I was somehow able to add a port forwards but the port still isn't open even if it says otherwise in the app

And if i try to add any other port it gives the same error message

[PatrickM]

Hello @LordRat. I would advise you to contact the technical support team so that checks of your equipment and port forwarding on our side can be carried out. Escalation to the next tier may be required and this is unfortunately not possible through the forum. You can reach them 24/7 by phone at: https://videotron.com/en/contact-us

[rolf]

Same problem here. Technical support could not help. They say we do not give support for advanced features.