En effet le déverrouillage sera géré par les fournisseurs du service mobile, donc les clients de Vidéotron ayant déjà un appareil mobile verrouillé pourront nous joindre pour faire déverrouiller leur appareil et ce, sans frais.
Mélissa
Mélissa, quand vous dites que nous pourront vous rejoindre pour faire déverrouiller notre appareil, est-ce que se sera simplement par \"chat\" sur votre site web ou il faudra rejoindre le service à la clientèle ou encore le soutien technique par téléphone ???
Serco
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-11-27T23:17:41.510-05:00","lastPublishTime":"2017-11-27T23:17:41.510-05:00","metrics":{"__typename":"MessageMetrics","views":13020},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:3663":{"__typename":"ForumTopicMessage","uid":3663,"subject":"Nouveau code sans-fil du 1er décembre","id":"message:3663","entityType":"FORUM_TOPIC","eventPath":"category:fr/community:ogevo67675board:mobile/message:3663","revisionNum":1,"repliesCount":18},"Conversation:conversation:3663":{"__typename":"Conversation","id":"conversation:3663","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3663"},"lastPostingActivityTime":"2017-11-30T07:24:10.013-05:00","lastPostTime":"2017-11-30T07:24:10.013-05:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:4822":{"__typename":"ModerationData","id":"moderation_data:4822","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4822":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1110"},"id":"message:4822","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:3663/message:4822","revisionNum":1,"uid":4822,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:4796"},"conversation":{"__ref":"Conversation:conversation:3663"},"subject":"Re: Nouveau code sans-fil du 1er décembre","moderationData":{"__ref":"ModerationData:moderation_data:4822"},"body":"Bon matin Serco!
\n\n\n\n
Le déverrouillage de votre appareil doit toujours être demandé par téléphone ou en magasin directement.
\n\n\n\n
Au plaisir!
\n\n\n\n
-Danny
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"180","kudosSumWeight":1,"postTime":"2017-11-28T07:34:58.498-05:00","lastPublishTime":"2017-11-28T07:34:58.498-05:00","metrics":{"__typename":"MessageMetrics","views":13017},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:138":{"__typename":"User","id":"user:138","entityType":"USER","eventPath":"community:ogevo67675/user:138","deleted":false,"uid":138,"login":"SamusAran","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-05-31T09:55:04.273-04:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/images/dS0xMzgtOTJpOTVGMUI2OENFMzQ4RTAxNQ"},"rank":{"__ref":"Rank:rank:38"}},"ForumReplyMessage:message:5066":{"__typename":"ForumReplyMessage","uid":5066,"id":"message:5066","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:3663/message:5066","revisionNum":1,"author":{"__ref":"User:user:138"},"readOnly":false,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:4822"},"conversation":{"__ref":"Conversation:conversation:3663"},"subject":"Re: Nouveau code sans-fil du 1er décembre","moderationData":{"__ref":"ModerationData:moderation_data:5066"},"body":"Si le déverrouillage doit toujours être fait au téléphone ou en magasin à quoi sert cette page : https://videotron.com/residentiel/mobile/deverrouiller
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"164","kudosSumWeight":0,"postTime":"2017-11-29T13:17:47.441-05:00","lastPublishTime":"2017-11-29T13:17:47.441-05:00","metrics":{"__typename":"MessageMetrics","views":12995},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5068":{"__typename":"ModerationData","id":"moderation_data:5068","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5068":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:5068","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:3663/message:5068","revisionNum":1,"uid":5068,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:5066"},"conversation":{"__ref":"Conversation:conversation:3663"},"subject":"Re: Nouveau code sans-fil du 1er décembre","moderationData":{"__ref":"ModerationData:moderation_data:5068"},"body":"pour les iphone, ça dit quand même de les appeler.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":1,"postTime":"2017-11-29T14:02:58.972-05:00","lastPublishTime":"2017-11-29T14:02:58.972-05:00","metrics":{"__typename":"MessageMetrics","views":12993},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:8":{"__typename":"Rank","id":"rank:8","position":26,"name":"Commander","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:78":{"__typename":"User","id":"user:78","entityType":"USER","eventPath":"community:ogevo67675/user:78","deleted":false,"uid":78,"login":"MelissaR","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-05-17T10:12:25.836-04:00"}},"ModerationData:moderation_data:4796":{"__typename":"ModerationData","id":"moderation_data:4796","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:38":{"__typename":"Rank","id":"rank:38","position":13,"name":"Super utilisateur","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:5066":{"__typename":"ModerationData","id":"moderation_data:5066","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:5111":{"__typename":"ModerationData","id":"moderation_data:5111","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5111":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:138"},"id":"message:5111","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:3663/message:5111","revisionNum":1,"uid":5111,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:5068"},"conversation":{"__ref":"Conversation:conversation:3663"},"subject":"Re: Nouveau code sans-fil du 1er décembre","moderationData":{"__ref":"ModerationData:moderation_data:5111"},"body":"Parce que les iPhones c'est Apple qui doit les déverrouiller à distance.
Pour toutes les autres marques, on peut obtenir le code de déverrouillage sur le site de Vidéotron, sans aucune autre identification que le IMEI de l'appareil.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2017-11-29T22:25:22.396-05:00","lastPublishTime":"2017-11-29T22:25:22.396-05:00","metrics":{"__typename":"MessageMetrics","views":12969},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:5130":{"__typename":"ModerationData","id":"moderation_data:5130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5130":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:5130","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:3663/message:5130","revisionNum":1,"uid":5130,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:5111"},"conversation":{"__ref":"Conversation:conversation:3663"},"subject":"Re: Nouveau code sans-fil du 1er décembre","moderationData":{"__ref":"ModerationData:moderation_data:5130"},"body":"Ça je sais... mais Vidéotron aurait quand même pu monter un système plus au moins automatisé pour débloquer les iPhone... du genre remplissez le formulaire et on vous contacte quand ça sera fait.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"postTime":"2017-11-30T07:24:10.013-05:00","lastPublishTime":"2017-11-30T07:24:10.013-05:00","metrics":{"__typename":"MessageMetrics","views":12961},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:text:fr_FR-shared/client/components/users/UserAvatar-1749759678782":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserAvatar-1749759678782","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar de l'utilisateur"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/ranks/UserRankLabel-1749759678782":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/ranks/UserRankLabel-1749759678782","value":{"altTitle":"Icône pour le rang {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/tags/TagView/TagViewChip-1749759678782":{"__typename":"CachedAsset","id":"text:fr_FR-components/tags/TagView/TagViewChip-1749759678782","value":{"tagLabelName":"Nom de la étiquette {tagName}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/nodes/NodeIcon-1749759678782":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/nodes/NodeIcon-1749759678782","value":{"contentType":"Type de contenu {style, select, FORUM {Forum} BLOG {Blog} TKB {Base de connaissances} IDEA {Idées} OCCASION {Événements} other {}} icône"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"internet-telephonie","messageSubject":"vulnérabilité-dans-le-protocole-wpa2","messageId":"3370","replyId":"3411"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"videotron","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_customComponent_CustomComponent","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_messages_RelatedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_community_FooterWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_community_FooterWidgetHelpLink","components_community_KhorosLogo","components_customComponent_CustomComponentContent_HtmlContent","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_messages_MessageView_MessageViewInline","shared_client_components_common_List_ListGroup","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}