This can be caused by a desynchronisation of the HDCP (used by the HDMI cable), it can be a signal issue, or it can be WiFi echo if the terminal is placed too close to the Helix-Fi Gateway. Don't hesitate to contact our technical support so we can test your installations and determine the cause and solution with you 🙂
https://videotron.com/en/contact-us
Good morning abruneau,
It's possible a technician will be required but to make sure of that, please reach our technical support over here: http://bit.ly/FB_Contact_Us Thank you!
Good morning abruneau,
It's possible a technician will be required but to make sure of that, please reach our technical support over here: http://bit.ly/FB_Contact_Us Thank you!
Hello, I'm having the same issue! Your post is marked as solved. What was the solution?
Thanks!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"112","kudosSumWeight":0,"postTime":"2021-12-08T17:44:51.561-05:00","lastPublishTime":"2021-12-08T17:44:51.561-05:00","metrics":{"__typename":"MessageMetrics","views":6269},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:TV-Entertainement/message:27951/message:29662","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDQxOjB8aW50LDM4NDE2LDM4NDE2","node":{"__ref":"ForumReplyMessage:message:38416"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"127","rawBody":"Hello, I'm having the same issue! Your post is marked as solved. What was the solution?
Thanks!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29662_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:38416":{"__typename":"ModerationData","id":"moderation_data:38416","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:38416":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:97"},"id":"message:38416","revisionNum":1,"uid":38416,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TV-Entertainement"},"parent":{"__ref":"ForumReplyMessage:message:29662"},"conversation":{"__ref":"Conversation:conversation:27951"},"subject":"Re: Helix TV Blacks Out","moderationData":{"__ref":"ModerationData:moderation_data:38416"},"body":"Good morning klomoney,
If you have done all of the possible tests, we suggest you reach our technical support to see what other options are available to you: http://bit.ly/FB_Contact_Us Thank you!
Good morning klomoney,
If you have done all of the possible tests, we suggest you reach our technical support to see what other options are available to you: http://bit.ly/FB_Contact_Us Thank you!
Hi ngraddon,
\n\n\n\n
We strongly suggest you reach our technical support so they can verify your network and devices: http://bit.ly/FB_Contact_Us
\n\n\n\n
Thank you!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-01T13:40:01.829-04:00","lastPublishTime":"2021-11-01T13:40:01.829-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":6496},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:TV-Entertainement/message:27951/message:28176","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"304","rawBody":"Hi ngraddon,
\n\n\n\n
We strongly suggest you reach our technical support so they can verify your network and devices: http://bit.ly/FB_Contact_Us
\n\n\n\n
Thank you!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:28176_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"186","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:27951"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:fr_FR-components/customComponent/CustomComponent-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/customComponent/CustomComponent-1742218158000","value":{"errorMessage":"Erreur lors du rendu de l'ID du composant : {customComponentId}","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. 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