Votre gestionnaire de communauté
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2025-04-30T09:55:03.628-04:00","lastPublishTime":"2025-04-30T09:55:03.628-04:00","metrics":{"__typename":"MessageMetrics","views":57},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:48513/message:48607","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDQxOjB8aW50LDQ4NjQ2LDQ4NjQ2","node":{"__ref":"ForumReplyMessage:message:48646"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:48646":{"__typename":"ModerationData","id":"moderation_data:48646","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:48646":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:34864"},"id":"message:48646","revisionNum":1,"uid":48646,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumReplyMessage:message:48607"},"conversation":{"__ref":"Conversation:conversation:48513"},"subject":"Re: Hélix TV Enregistrements fonctinnalité","moderationData":{"__ref":"ModerationData:moderation_data:48646"},"body":"Je paie pour deux terminaux et je m’attends à ce qu’ils fonctionnent de façon indépendante.
Je suis très mécontent et songe sérieusement à changer de fournisseur !
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"166","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-05-10T19:01:29.028-04:00","lastPublishTime":"2025-05-10T19:01:29.028-04:00","metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:48513/message:48646","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:34802":{"__typename":"User","id":"user:34802","uid":34802,"login":"rogernolin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-04-26T12:59:00.772-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:34802"},"ModerationData:moderation_data:48589":{"__typename":"ModerationData","id":"moderation_data:48589","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:48589":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:34802"},"id":"message:48589","revisionNum":1,"uid":48589,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumTopicMessage:message:48513"},"conversation":{"__ref":"Conversation:conversation:48513"},"subject":"Re: Hélix TV Enregistrements fonctinnalité","moderationData":{"__ref":"ModerationData:moderation_data:48589"},"body":"Je suis dans le même cas. J'ai contacté le service à la clientèle par téléphone, je l'ai également fait au moyen d'une plainte en bonne et due forme. On m'a téléphoné au sujet de ma plainte. On m'a bien fait sentir qu'on était exaspéré parce que j'ai rédigé une plainte après avoir parlé avec un superviseur au téléphone et qu'on me retéléphonait par obligation. Avec Hélix, les gens qui nous parlent sont bien gentils, mais ils ne peuvent jamais rien faire. Il semblerait que le seul moyen de les faire bouger, c'est qu'ils reçoivent des plaintes de beaucoup de clients. À chaque plainte, ils rédigent une étiquette qu'ils transmettent à je ne sais qui. Je leur ai bien spécifié qu'ils allaient dans la mauvaise direction en détériorant ce qui rend service aux clients plutôt que de l'améliorer. D'après eux, peu de gens utilisait cette fonction; mon oeil. Moral de cette histoire, demandé à plus de gens possible d'appeler et de se plaindre à ce sujet, si vous voulez retrouver la fonction.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2025-04-26T13:22:57.269-04:00","lastPublishTime":"2025-04-26T13:22:57.269-04:00","metrics":{"__typename":"MessageMetrics","views":90},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:48513/message:48589","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator - Solution Expert","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:6037":{"__typename":"User","id":"user:6037","uid":6037,"login":"JulieL","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-26T16:53:44.253-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/images/dS02MDM3LTU1MGk2MDY0NzM2QTE2QThERUZE"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ogevo67675/user:6037"},"ModerationData:moderation_data:48550":{"__typename":"ModerationData","id":"moderation_data:48550","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:48550":{"__typename":"ForumReplyMessage","uid":48550,"id":"message:48550","revisionNum":1,"author":{"__ref":"User:user:6037"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumTopicMessage:message:48513"},"conversation":{"__ref":"Conversation:conversation:48513"},"subject":"Re: Hélix TV Enregistrements fonctinnalité","moderationData":{"__ref":"ModerationData:moderation_data:48550"},"body":"Bonjour. En effet cette fonction n'est plus disponible. Nous en sommes navrés et nous prenons votre commentaire en note.
Bonne journée!
C'est exaspérant à la fin. Toujours le même commentaire; nous prenons bonne note. Ça nous rend un grand service que vous preniez bonne note. Au lieu de ça, vérifiez avec vos clients pour savoir s'ils sont content de ça ou pas.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2025-04-23T12:07:56.885-04:00","lastPublishTime":"2025-04-23T12:17:47.440-04:00","metrics":{"__typename":"MessageMetrics","views":153},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:48513/message:48562","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDQxOjB8aW50LDQ4NTY0LDQ4NTY0","node":{"__ref":"ForumReplyMessage:message:48564"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:48564":{"__typename":"ModerationData","id":"moderation_data:48564","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:48564":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:34732"},"id":"message:48564","revisionNum":1,"uid":48564,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumReplyMessage:message:48562"},"conversation":{"__ref":"Conversation:conversation:48513"},"subject":"Re: Hélix TV Enregistrements fonctinnalité","moderationData":{"__ref":"ModerationData:moderation_data:48564"},"body":"On nous a expliqué que nous pouvions sélectionner sur la liste des filtres d’enregistrement : télévision, sports, films enfants. Ceci ne sépare pas les enregistrements par l’enregistreur initié, et en plus il faut le faire à chaque fois.
Après avoir visualisé toutes les possibilités ou astuces offerts il n’y a malheureusement pas d’autres alternatives adéquates en remplacement de la fonction enlevée récemment.
Avant l’enlèvement de l’option , il y avait une autre façon de procéder en allant dans les paramètres, onglet préférence générale, on pouvait mettre enregistrement sur le poste uniquement du téléviseur souhaité, cette fonction a aussi été enlevé, nous enlevant ainsi toute possibilité ou alternative.
La solution serait que Vidéotron remettre l’ancienne fonction qui permettait une façon plus agréable de gérer nos enregistrements quand on possède deux téléviseurs ou plus.
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Bonjour Je ne comprends toujours pas pourquoi cette fonction, si utile pour mieux gérer ses propres enregistrements quand on partage le même enregistreur pour 2 différents téléviseurs
Il y a telle d’autres fonctions inutiles que vous pourriez enlever à la place.
On a opté pour Hélix justement parce que cette fonction nous plaisait. On a même pas pu en profiter un an, avant qu’on enlève sans pré-avis.
Je suis certaine qu’un sondage clientèle serait apprécié, donner la chance aux clients de se prononcer avant que Vidéotron décide de la préférence des clients. On paie pour le service, dans mon cas c’est environ $2000 par année, on mérite d’être consulter avant les changements et non prendre nos commentaires après.
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