Discussion de forum
Stay connected with Videotron : Ask Me Anything
During this isolation period, the need to stay connected is stronger than ever and Videotron wants to answer as many questions as possible.
From April 6 to 15, join our discussion.
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When is the mobile phone network going to be functional again? Your support agents keep saying there is no "problem" yet every day 8-9 out of 10 outgoing calls from our phones don't work. This is unacceptable for a business solution for which you are charging us money. Either give us a service that works or don't charge us. You should also be communicating to your clients (business at least) what the status of the issue is and when it will be resolved. We shouldn't have to spend out time calling you and waiting on the phone only to be told there is no problem. If I wanted this kind of service I'd go back to bell.
Hello Sherif,
Our network is currently operating normally and calls between Videotron subscribers are not affected by this situation. Calls to any other number hosted by another provider may not go through. Rest assured, all stakeholders in the telecommunications industry are currently working together to rectify the situation.
