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Avatar de cesarcastillo
cesarcastillo
Initiate
04-06-2021

Concurrent VPN Connections

Does the Videotron Helix have a limit on the number of VPN connections it can support? I don't seem to be able to connect to the office when my partner is connected to their office.

Similar problem when a co-worker works from mine, only one of us is able to connects. 

 

Does the Helix only support a single connection at a time?

VPN
  • Avatar de CedrikS
    CedrikS
    04-12-2021

    Hi cesarcastillo, you should be able to connect through a VPN and another person should be able to use it's own VPN too with your Helix connection. If that doesn't work, please reach our technical support for more verifications: http://bit.ly/FB_Contact_Us

     

    Thank you!

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert
    04-12-2021

    Hi cesarcastillo, you should be able to connect through a VPN and another person should be able to use it's own VPN too with your Helix connection. If that doesn't work, please reach our technical support for more verifications: http://bit.ly/FB_Contact_Us

     

    Thank you!