Discussion de forum
Stay connected with Videotron : Ask Me Anything
During this isolation period, the need to stay connected is stronger than ever and Videotron wants to answer as many questions as possible.
From April 6 to 15, join our discussion.
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Hello,
Is it possible to self install Helix? We’ve been working from home for 3 weeks and will be for the foreseeable future and we keep hitting slowdowns with our current 60mbps plan due to lots of video chats and file exchanges.
I contacted customer service and they said they can’t do any installs, but installing equipment if I already have videotron has previously been plug and play.
Does helix require some sort of actual installation? Or can you just plug the modem/router into the cable line? If it’s the latter, would it possible to order the Helix kit and self install?
It would be better for both Videotron and the customer if this was an option.
Right now, helix 400 is advertised at $70/month, when I contacted customer service, they said all they could do is update my current plan to 100mbps for over $80/month, which is insane.
Hello uk1988,
We are currently prioritizing new installations and network upkeeps to ensure essential services to our customers, please contact us in private so that we can give you more information on your future service migration to Helix.
Have a nice day!
- Hi,
So to confirm, I can cancel my account and open a new one under my partner’s name and then get helix?
Thanks!Hello uk1988,
We understand that you are requesting Helix, but at this time, we are focusing our new installations to homes without essential services. Please contact one of our agents by phone or chat to schedule a future Helix installation date. http://www.videotron.com/residential/contact-us
