Deux (2) MOD sont venus me parler en pvt (Alex et William), sûrement pour que j'arrête de chialer ici. Après 1 mois, même pas un signe de vie, quel service !!!!! de ***.
Envoyé un pvt à ADM Vincent Quigly, même chose, aucun signe de vie.
Ettt OUI, je m'ennuie du bon vieux jadis VIdéotron avec son bon SAC.
J'attends juste que Bell arrive avec sa fibre optique au domicile dans mon secteur. Cela sera BYE BYE Vidéotron après 36 années de loyauté qui avait jadis à coeur la satisfaction de sa clientèle. Surtout que Bell teste actuellement en Ontario un terminal i-cloud comme Hélix pour la TV.
Cela me fera de la peine de quitter Vidéotron mais payer pour du service qu'on reçoit à moitié, il y a des limites.
Mes Salutations
","board":{"__ref":"Forum:board:mon-videotron"},"conversation":{"__ref":"Conversation:conversation:20153"},"author":{"__typename":"User","login":"Matou01"},"postTime":"2020-03-26T01:50:59.051-04:00","kudosSumWeight":1}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3w1fDE2OjAsNDE6MXwz","node":{"__typename":"ForumReplyMessage","uid":20162,"body":"c est écrit ce matin dans le journal de Québec . com qui appartient a Québécor
Bell n’est pas la seule à hausser ses tarifs en pleine crise sanitaire. Des dizaines de milliers de clients de la télé par satellite de Shaw au Québec ont été avisés au cours des derniers jours que leur facture grimperait le 1er avril prochain.
Je viens d avoir une augmentation de $5.00 pour mon internet Vidéotron en pleine crise sanitaire
Alors Bye Bye Vidéotron qui respecte pas une entente de 2 ans
Et déranger moi pas pour contacter le service a la clientèle . Vidéotron sera pas capable d 'égaliser le prix du concurrent ou je vais m abonner
Tourlou un client choqué qui quitte a regret Vidéotron
","board":{"__ref":"Forum:board:mon-videotron"},"conversation":{"__ref":"Conversation:conversation:20153"},"author":{"__typename":"User","login":"gillets"},"postTime":"2020-03-26T08:05:14.085-04:00","kudosSumWeight":1}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3w1fDE2OjAsNDE6MXw0","node":{"__typename":"ForumReplyMessage","uid":20164,"body":"Avatar Salut
Une autre histoire de stupidité de Vidéotron. J'ai un ami d'enfance demeurant à Varennes et cela fesait 37 ans qu'il était client chez Vidéotron : internet (120/20) +TV-illico (plein la vue + SE) + téléphone maison + 3 cellulaires. Vers la fin de l'année 2019, il désire renouveller son entente. Résultat: son internet 120/20 lui revenait plus cher que FH400 avec Hélix. Le SAC, la satisfaction et la rétention n'ont rien voulu savoir et le forcait de s'abonner à Hélix pour des super de bon prix. Lui, il était heureux avec ses services actuels.
Résultante : il est rendu avec Bell depuis déc.2019 : internet (500/500) + TV (Meilleur+SE+Crave)+téléphone maison pour 5$ + 3 cellulaires pour une entente de 2 ans pour bien meilleur marché que Vidéotron.
Il y a un ticoune chez Vidéotron qui a laissé partir un client de 37 ans de fidélité.
Depuis déc.2019, aucun problème de facturation et un très bon service au SAC.
Qu'est-ce qui va se passer si Vidéotron ne règle pas mon problème de saturation de la cellule dans mon quartier et que la fibre optique rentre chez moi à la fin 2020, début 2021 : BYE BYE Vidéotron.
Est-ce une nouvelle philosophie ou politique d'écouerer un client de longue date en se disant il ne partira pas??
Mes Salutations
","board":{"__ref":"Forum:board:mon-videotron"},"conversation":{"__ref":"Conversation:conversation:20153"},"author":{"__typename":"User","login":"Matou01"},"postTime":"2020-03-26T11:04:37.428-04:00","kudosSumWeight":1}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3w1fDE2OjAsNDE6MXw1","node":{"__typename":"ForumReplyMessage","uid":20175,"body":"Infrodus Très bien dit, rien à ajouter ... TOURLOU :smileytongue:
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Après 15 ans avec Videotron (quatre services), j'ai accepté une soumission de Bell pour déménager tous les services chez eux (télévision, internet, téléphone fix et deux téléphones cellulaires). Et tout ça à cause du non-respect des ententes téléphonique avec les représentants de Videotron. Depuis trois mois, j'ai dû les appelés trois fois. Chaque fois on arrive a conclure un accord sur les rabais accordés, mais quand je reçois la nouvelle facture, rien n'est respecté, par contre, la nouvelle facture est plus élevée que la facture précédente de 20 à 30 $. En plus, je vais avoir des meilleurs services avec Bell (internet et télévision) pour un meilleur prix. Je suis vraiment déçu de Videotron. On dirait que ça ne les dérange pas de perdre un client fidèle depuis 15 ans avec une facture annuelle d'environ 2000-2500 $. Je me demande comment ils vont réagir pour la perte d'une centaine de clients avec des factures annuelles de 2500 $, parce que avec toutes les mises à pied actuelles, je crois que ça va arriver. Le rendez-vous avec l'installateur de Bell et dans dix jours.
","body@stringLength":"1205","rawBody":"Bonjour à tous,
Après 15 ans avec Videotron (quatre services), j'ai accepté une soumission de Bell pour déménager tous les services chez eux (télévision, internet, téléphone fix et deux téléphones cellulaires). Et tout ça à cause du non-respect des ententes téléphonique avec les représentants de Videotron. Depuis trois mois, j'ai dû les appelés trois fois. Chaque fois on arrive a conclure un accord sur les rabais accordés, mais quand je reçois la nouvelle facture, rien n'est respecté, par contre, la nouvelle facture est plus élevée que la facture précédente de 20 à 30 $. En plus, je vais avoir des meilleurs services avec Bell (internet et télévision) pour un meilleur prix. Je suis vraiment déçu de Videotron. On dirait que ça ne les dérange pas de perdre un client fidèle depuis 15 ans avec une facture annuelle d'environ 2000-2500 $. Je me demande comment ils vont réagir pour la perte d'une centaine de clients avec des factures annuelles de 2500 $, parce que avec toutes les mises à pied actuelles, je crois que ça va arriver. Le rendez-vous avec l'installateur de Bell et dans dix jours.
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Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20160"},"body":"Avatar Salut,
Depuis mi-déc. 2019 que je paye pour du 400mgbs mais que j'ai en réalité à peine 250 le jour. Avec les services pour le COVID-19, c'est à peine si j'ai du 200 actuellement. C'est de la saturation du réseau mais le STC me rit en pleine face.
Deux (2) MOD sont venus me parler en pvt (Alex et William), sûrement pour que j'arrête de chialer ici. Après 1 mois, même pas un signe de vie, quel service !!!!! de ***.
Envoyé un pvt à ADM Vincent Quigly, même chose, aucun signe de vie.
Ettt OUI, je m'ennuie du bon vieux jadis VIdéotron avec son bon SAC.
J'attends juste que Bell arrive avec sa fibre optique au domicile dans mon secteur. Cela sera BYE BYE Vidéotron après 36 années de loyauté qui avait jadis à coeur la satisfaction de sa clientèle. Surtout que Bell teste actuellement en Ontario un terminal i-cloud comme Hélix pour la TV.
Cela me fera de la peine de quitter Vidéotron mais payer pour du service qu'on reçoit à moitié, il y a des limites.
Mes Salutations
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2020-03-26T01:50:59.051-04:00","lastPublishTime":"2020-03-26T01:50:59.051-04:00","metrics":{"__typename":"MessageMetrics","views":18540},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20160","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:20162"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20162":{"__typename":"ModerationData","id":"moderation_data:20162","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20162":{"__typename":"ForumReplyMessage","uid":20162,"id":"message:20162","revisionNum":1,"author":{"__ref":"User:user:10502"},"readOnly":true,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20160"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20162"},"body":"c est écrit ce matin dans le journal de Québec . com qui appartient a Québécor
Bell n’est pas la seule à hausser ses tarifs en pleine crise sanitaire. Des dizaines de milliers de clients de la télé par satellite de Shaw au Québec ont été avisés au cours des derniers jours que leur facture grimperait le 1er avril prochain.
Je viens d avoir une augmentation de $5.00 pour mon internet Vidéotron en pleine crise sanitaire
Alors Bye Bye Vidéotron qui respecte pas une entente de 2 ans
Et déranger moi pas pour contacter le service a la clientèle . Vidéotron sera pas capable d 'égaliser le prix du concurrent ou je vais m abonner
Tourlou un client choqué qui quitte a regret Vidéotron
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"248","kudosSumWeight":1,"postTime":"2020-03-26T08:05:14.085-04:00","lastPublishTime":"2020-03-26T08:05:14.085-04:00","metrics":{"__typename":"MessageMetrics","views":18489},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20162","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:20207"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20207":{"__typename":"ModerationData","id":"moderation_data:20207","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20207":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8647"},"id":"message:20207","revisionNum":1,"uid":20207,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20162"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20207"},"body":"Ce qui me fait rire quand je vois les gens faire une histoire pour 5,00 $ x 12 mois + taxe= 60,00 $ = !!! Les gens dépensent plus avec leurs cigarettes et leurs restaurants en quelques jours mais ça personne n'en parlent !! Tu te sers de l'internet presque en tous temps de nos jours donc ton 5,00 $ plus taxe te sers ben plus que tes pizzas et autres mais encore là personne n'en parle !! On voit bien ce qu'on veut voir et on entends ce qui fait notre affaire. Aussi les gens qui font une dépression nerveuse parce que la vitesse est 395 au lieu de 400 OUFFFFFFFFFFFFFFF on voit vraiment la différence quand on télécharge entre 395et 400 !!! Honnêtement 99 % de la population ne voit pas la différence entre la vitesse 120 et la 400. C'est plus pour les gens qui travaillent dans la production de films ou des graphistes par exemple. Le commun des mortels ne voient aucune différence...Prenez le temps d'y penser SVP. Soyez sérieux...
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":2,"postTime":"2020-03-28T10:57:22.301-04:00","lastPublishTime":"2020-03-28T10:57:22.301-04:00","metrics":{"__typename":"MessageMetrics","views":17498},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20207","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20164":{"__typename":"ModerationData","id":"moderation_data:20164","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20164":{"__typename":"ForumReplyMessage","uid":20164,"id":"message:20164","revisionNum":1,"author":{"__ref":"User:user:9376"},"readOnly":true,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumTopicMessage:message:20153"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20164"},"body":"Avatar Salut
Une autre histoire de stupidité de Vidéotron. J'ai un ami d'enfance demeurant à Varennes et cela fesait 37 ans qu'il était client chez Vidéotron : internet (120/20) +TV-illico (plein la vue + SE) + téléphone maison + 3 cellulaires. Vers la fin de l'année 2019, il désire renouveller son entente. Résultat: son internet 120/20 lui revenait plus cher que FH400 avec Hélix. Le SAC, la satisfaction et la rétention n'ont rien voulu savoir et le forcait de s'abonner à Hélix pour des super de bon prix. Lui, il était heureux avec ses services actuels.
Résultante : il est rendu avec Bell depuis déc.2019 : internet (500/500) + TV (Meilleur+SE+Crave)+téléphone maison pour 5$ + 3 cellulaires pour une entente de 2 ans pour bien meilleur marché que Vidéotron.
Il y a un ticoune chez Vidéotron qui a laissé partir un client de 37 ans de fidélité.
Depuis déc.2019, aucun problème de facturation et un très bon service au SAC.
Qu'est-ce qui va se passer si Vidéotron ne règle pas mon problème de saturation de la cellule dans mon quartier et que la fibre optique rentre chez moi à la fin 2020, début 2021 : BYE BYE Vidéotron.
Est-ce une nouvelle philosophie ou politique d'écouerer un client de longue date en se disant il ne partira pas??
Mes Salutations
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2020-03-26T11:04:37.428-04:00","lastPublishTime":"2020-03-26T11:04:37.428-04:00","metrics":{"__typename":"MessageMetrics","views":18439},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20164","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:20165"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE2OjAsNDE6MXwy","node":{"__ref":"ForumReplyMessage:message:20208"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20165":{"__typename":"ModerationData","id":"moderation_data:20165","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:7":{"__typename":"Rank","id":"rank:7","position":25,"name":"Admiral","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:9317":{"__typename":"User","id":"user:9317","uid":9317,"login":"Infrodus","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-01-02T01:12:20.502-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:7"},"entityType":"USER","eventPath":"community:ogevo67675/user:9317"},"ForumReplyMessage:message:20165":{"__typename":"ForumReplyMessage","uid":20165,"id":"message:20165","revisionNum":1,"author":{"__ref":"User:user:10502"},"readOnly":true,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20164"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20165"},"body":"Mr Matou01 c est la même chose pour moi que votre ami d enfance
mon Vidéotron internet 100 mbps me coute un dollars de moins que le 400 mbps de helix internet
Alors Bye Bye québécor je retourne chez un fournisseur internet que j ai déjas u il y a plus de 11ans
qui donne du service par cable maintenant ou je reste
Faudrait peut être que Vidéotron réalise qu il a perdu son monopole et a de la concurrence qui donne du service et des forfaits moins chers et sans être obliger le modem ( location gratos )
Tourlou la vie est belle sans Bell
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2020-03-26T11:57:18.407-04:00","lastPublishTime":"2020-03-26T11:57:18.407-04:00","metrics":{"__typename":"MessageMetrics","views":18460},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20165","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:20166"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20166":{"__typename":"ModerationData","id":"moderation_data:20166","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20166":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9317"},"id":"message:20166","revisionNum":1,"uid":20166,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20165"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20166"},"body":"Lol.
Voici le seul commentaire que vous méritez, blablabla 35ans d'ancienneté etc etc. Justement fait 35ans vous demandez des rabais à chaque année ou aux 6 mois, normal que votre compte augmente, on appel ça la saturation de rabais.
Le **blip** coune comme vous dites qui vous laisse partir, pensez vous qu'il a le choix? Vous pensez pas qu'ils n'ont pas le controle sur les rabais qu'ils peuvent accorder? A oui vous dites comment Vidéotron va réagir quand des centaines de clients vont quitter, dites vous que pour chaque client qui part y'en a qui arrive.
Également pour l'internet d'un revendeur, en bout de ligne vous faite faire de l'argent pareil a Vidéotron car la compagnie X revends justement le service de Vidéotron..
Moi quand je lis: Ma vitesse en ce moment est pas rapide, juste 250mbs, dude on est en pleine crise du Covid, ya genre 5 millions de confiné à la maison, qui utilise tous internet, on s'entend que 250 c'est bin en masse pour faire n'importe quoi...
Oui je suis passif aggressif, non je ne travaille pas pour Vidéotron, mais lire des post comme les votre me rend aggressif car les gens sont tellement nombrilisme
Comme dirait l'autre TOURLOU... et bonne expérience avec les autres fournisseurs
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":3,"repliesCount":3,"postTime":"2020-03-26T12:10:53.143-04:00","lastPublishTime":"2020-03-26T12:10:53.143-04:00","metrics":{"__typename":"MessageMetrics","views":18410},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20166","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20208":{"__typename":"ModerationData","id":"moderation_data:20208","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20208":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8647"},"id":"message:20208","revisionNum":1,"uid":20208,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20164"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20208"},"body":"De dire qu'un employé de Vidéotron est un ticoune hummmmmmm. Pas impressionné là surtout derrière un écran ou au téléphone !! Probablement que l'employé de VIDÉOTRON a une directive de pourcentage à respecter mais il ne vous le dira pas au téléphone !!! L'employé s'en fout du prix c'est pas à lui la compagnie vIDEOTRON !!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-28T11:01:31.339-04:00","lastPublishTime":"2020-03-28T11:01:31.339-04:00","metrics":{"__typename":"MessageMetrics","views":17471},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20208","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20206":{"__typename":"ModerationData","id":"moderation_data:20206","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20206":{"__typename":"ForumReplyMessage","uid":20206,"id":"message:20206","revisionNum":1,"author":{"__ref":"User:user:8647"},"readOnly":true,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumTopicMessage:message:20153"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20206"},"body":"Ce qui va arriver c'est que les gens vont changer de vIDEOTRON à BELL à chaque 2-3 ans. C'est platte mais c'est comme ça....
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"126","kudosSumWeight":1,"postTime":"2020-03-28T10:46:54.055-04:00","lastPublishTime":"2020-03-28T10:46:54.055-04:00","metrics":{"__typename":"MessageMetrics","views":18255},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20206","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:20217"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20217":{"__typename":"ModerationData","id":"moderation_data:20217","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20217":{"__typename":"ForumReplyMessage","uid":20217,"id":"message:20217","revisionNum":1,"author":{"__ref":"User:user:9376"},"readOnly":true,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20206"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20217"},"body":"Bonjour,
Et Voilà, Merci Bien car vous venez de confirmer ce que je dis depuis quelques temps : Adios la fidélité.
Dans les nouvelles constructions où la fibre optique de Bell est présente et le cable de Vidéotron, vous avez une plaque de connection Bell et aussi une plaque de connection Vidéotron. Imaginez, votre borne Hélix, juste à la connecter à la plaque Vidéotron ou sinon pour Bell, un fil réseau cat6 de la borne universelle à sa plaque de connection et le tour est joué. Même plus besoin du tech si vous êtes un peu à l'aise avec la techno.
Mes Salutations
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-03-28T19:56:21.567-04:00","lastPublishTime":"2020-03-28T19:56:21.567-04:00","metrics":{"__typename":"MessageMetrics","views":17440},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20217","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:20224"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20224":{"__typename":"ModerationData","id":"moderation_data:20224","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20224":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8647"},"id":"message:20224","revisionNum":1,"uid":20224,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumReplyMessage:message:20217"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20224"},"body":"J'étais de ceux qui disait que je ne quitterai pas VIDEOTRON pour un autre comme BELL mais maintenant les prix varient beaucoup entre les 2 dépendant des promotions. On parle de centaine de $$$ parfois pour 12 mois. C'est un pensez y bien. Les 2 compagnies sont là pour faire de l'argent. Ils augmentent les prix et ils se disent que si 95 % des clients ne font que chialer et n'appellent pas le service de rétention et bien ils sont gagnant monétairement parlant.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":4,"postTime":"2020-03-29T13:27:56.355-04:00","lastPublishTime":"2020-03-29T13:27:56.355-04:00","metrics":{"__typename":"MessageMetrics","views":17401},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mon-videotron/message:20153/message:20224","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20158":{"__typename":"ModerationData","id":"moderation_data:20158","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20158":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:10502"},"id":"message:20158","revisionNum":1,"uid":20158,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mon-videotron"},"parent":{"__ref":"ForumTopicMessage:message:20153"},"conversation":{"__ref":"Conversation:conversation:20153"},"subject":"Re: Un départ vers Bell après 15 ans","moderationData":{"__ref":"ModerationData:moderation_data:20158"},"body":"même problème pour moi Avatar
J ai quitté Vidéotron mobilité pour entente verbal non respecté avec le service a la clientele outre- mer
Après la crise du coronavirus je quitte Vidéotron internet .J'ai u une augmention d internet alors que j avais
un prix garanti pour deux ans.. Bizarre quand j ai quitté Vidéotron mobilité j ai u un appel pour un soidisant sondage .
tkkkkk mon choix est fait mais je vais pas chez Bell pour internet et forfaits mobile
Tourlou
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Les 2 compagnies se ressemblent pour les prix. C'est au niveau du service à la clientèle que c'est différent. Chez VIDEOTRON c'est presque toujours Paul, Yvon, Francois qui réponds. Chez BELL c'est Abdul, Mohamed etc....Une fois un québécois m'a répondu, en fait je croyais que c'était un québécois. Non il était installé au Nouveau-Brunswick...Beaucoup d'arrogance chez BELL aussi...Cependant dans le millieu des affaires tout change vite et un jour un gros va acheter BELL et couper énormément d'emploi et les arrogants vont se retrouver au bureau de chomage. Pensez-y bien...
Quand on regarde toujours les gens de haut...
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ca va me briser le coeur de dire ca , car Bell meme si leur internet et télé est meilleur, ils sont aussi voir plus arnaqeur, si ca vous dérange passer votre temps a faire corriger vos facture, ca vaut mieux bell, quand on voit comment ils traite leur client de 15-25ans de fidelité.
dégeulasse.
désolé pour les faute, assez perdu de temps ici
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