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Partner network data connectivity issues
When I roam on to a partner network (usually partner1), i sometimes get a "x" on my signal bar. it works for text and phone calls, but not for data. I have to restart my phone 5-6 times before the "x...
Hi Kevin012994!
I hope the problem was resolved since your original post. Since we have no access to your account and services on the forums, we suggest to contact our technical support service by phone or chat right away whenever you encounter this kind of problem. One of our representatives will be able to make the appropriate verifications.
In addition, a notice will be present to inform you that we are aware of technical difficulties in your area when you try to reach us.
You will find information on how to reach technical support at the following address : < http://www.videotron.com/contact-us >.
Cheers!
recently, I've seen some changes in the mobile network codes (MNC).
Originally Videotron MNC was 500.
Later on, 510 appeared somewhere (maybe when they officially lauched their own network).
Recently I've seen 520.
This is mainly all on 3G
on my device when connected on LTE, MNC is always 720 (Rogers).
I've seen some 510 on LTE when LTE was first launched... but now all I see is 720 no matter where I am.
This is on an iPhone X on IOS 12 beta.
so it appears that Videotron is somewhat working on their network... and this might be causing problems for some users.
Hopefully this will be resolved soon for those that are having problems (it's fine for me... worked fine this past weekend when I was connected PRTNR 2 network in Réserve faunique du Saint-Maurice.
the most recent Operator config might fix a few problems here and there on iPhones. I guess it will be available with the next iOS version.
If you want to try it on your iPhone, upgrade to the iOS 12 beta (it's very stable on my device). all details on beta.apple.com... if you need help, you can contact me directly.
I'm seeing the same issues with a Blackbery PRiV.
I recently moved from Rogers to Videotron. Had it for about a week before I left the country on a **blip**.. during that week everything seemed fine (a little isssue the first time we put in the sim). but after I crossed into AT&T territory things have been horrible. the first day I lost data probably 10 times.. having to reboot to get it to come back, sometimes multiple times. For the last 2 days I have been basically stationary in a city in Ohio, and I have had NO data, no matter what I do. Switching airplane mode on and off didnt Work either.
My brother is sitting right beside me (still on rogers with a blackberry passport) and has had zero trouble the entire **blip** with data.
one thing I just tried was taking the phone off automatic network and manually setting AT&T. That seems to have given me data back but unsure for how long. That being said, I shouldn't have to manually select networks. I'm at a loss at the moment as to what it could be other than a defective SIM???????? not sure if a bad sim could give me voice but no data ?
Thanks for any assistance.
