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iPhone X Delivery Times
I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
Again I understand your frustration. However, I gave you all the information we have at the moment.
I invite you to contact our Customer services by phone or chat for more information about your specific situation. One of my colleague will gladly see what can be done for you.
You can contact us here: http://www.videotron.com/residential/contact-us
Thanks again for your understanding!
Vincent Quigley
Your Community Manager
I was just chatting with a rep yesterday and she was very rude. I asked if videotron will honor the co tract if I pick it up from apple store which will be much faster. Instead she says “no, cancel videotron phone package and go buy it for full price and come back to videotron to use our service” That was extremely rude on their part. I just wanted to cancel all my videotron services just because of that. Train those chat reps better.
Hi everyone,
Again I understand that the situation might not be to your liking and that the wait might be frustrating. The success of the Apple iPhone X is undeniable. The device's standby times in some colors and capabilities are improving, but demand is still higher than availability for the time being.
Many customers have already received their iPhone X, and we continue to process orders by order entry.
As for this thread, I will have to remind everyone of the Community guidelines and more specifically to these clauses:
Be courteous: On the Videotron community, people are expected to talk in a courteous and polite manner. These are fundamental rules, both in the virtual and in the real world. Messages containing offensive, inappropriate, rude, obscene, abusive, discriminatory, racist, sexist, heinous, hurtful or repetitive language will be deleted. The use of only upper case letters (which are equivalent to shouting on the internet) is prohibited.
Be constructive: We are here, above all, to help each other. If you have the answer to a question, please do not hesitate to share it. The Community is a place where the emphasis is on solutions, rather than a place to share one’s frustrations.
If you want to verify the state of your pre-order and to see what Videotron can do given the circumstances, I urge you to contact us by phone, chat or go directly to the closest store: http://www.videotron.com/residential/contact-us
I will close further comments on this thread since we will not be able to offer any help regarding the pre-order in the Community for the time being.
If you feel the need to discuss this decision further, i'm always available by private message.
Thank you for your understanding and have a nice day!
Vincent Quigley
Your Community Manager
