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Partner network data connectivity issues
When I roam on to a partner network (usually partner1), i sometimes get a "x" on my signal bar. it works for text and phone calls, but not for data. I have to restart my phone 5-6 times before the "x" goes away and the data works. I have a Nexus 6P and it is fully up to date. What is going on?
I'm replying to my own message - I was just in Las Vegas for vacation and had no issues using my phone in the US for talk, text or data. We think the issue was the signals were just not strong enough when we were on the east coast. Definitely helpful for using Maps when driving, and signals were quite strong - even when going through Death Valley!
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I am having issues as well connecting to PRTNR1 when I visit my parents. All 4 of us on the same account, same plan, cannot get data with full bars of service? Also, my parents who are on our account could not get mobile data access in the Stratford, ON area when visiting family this past weekend. To confirm, all of us have data roaming turned ON on all of our iPhones. This is unacceptable!
- I am new to Videotron and having issues as well connecting to PRTNR1 when I visited 1000 islands this morning. I could make phone calls but could not access data with full bars of service with my old iphone 6s plus. Before calling the technical spport, I turned off my phone several times, but it did not work. Then I called technical support, they asked to turn off the "autimatic" network selection and chose PRTNR2. It worked for a while, but on the way back, the phone had no data connection again, I had to manually choose Videotron to connect to the network. This is not acceptable. I hope Videotron can find a solution to this issue.
Hi Webjunkie, we would like to investigate this situation but we will need your informations in order to give you a better support. Please answer to our private message. Thank you.
- I’m also having this issue. Just south of Ottawa I have no data! I was told that I would have no issues with coverage.
Hello,
We wrote you a private message asking for your contact information because we would like to make some verifications with you about this situation.
Thank you for your understanding,
Josée C.
Hello,
I'm a new Videotron customer and am now having the exact same issue. I chatted into tech support who told me I may need a new sim card. They said customer service could mail me a free sim, and transferred the chat. Customer service chat said they couldn't, and that I need to call "satisfactions".
Any other ideas? Last I called there was a long wait time and this has been a tiring experience. Thanks
Hello Melissasu!
We have sent you a private message in order to assist you more effectively with this situation.Thank you for understanding,
-Valéry
