Discussion de forum
Partner network data connectivity issues
When I roam on to a partner network (usually partner1), i sometimes get a "x" on my signal bar. it works for text and phone calls, but not for data. I have to restart my phone 5-6 times before the "x...
I'm replying to my own message - I was just in Las Vegas for vacation and had no issues using my phone in the US for talk, text or data. We think the issue was the signals were just not strong enough when we were on the east coast. Definitely helpful for using Maps when driving, and signals were quite strong - even when going through Death Valley!
Hello,
We wrote you a private message asking for your contact information because we would like to make some verifications with you about this situation.
Thank you for your understanding,
Josée C.
Hello,
I'm a new Videotron customer and am now having the exact same issue. I chatted into tech support who told me I may need a new sim card. They said customer service could mail me a free sim, and transferred the chat. Customer service chat said they couldn't, and that I need to call "satisfactions".
Any other ideas? Last I called there was a long wait time and this has been a tiring experience. Thanks
Hello Melissasu!
We have sent you a private message in order to assist you more effectively with this situation.Thank you for understanding,
-Valéry
Will it be possible to know the reason for this, if it is recurring or not and a general solution for those of use who might experience this when moving out of coverage area?
