Discussion de forum
Partner network data connectivity issues
When I roam on to a partner network (usually partner1), i sometimes get a "x" on my signal bar. it works for text and phone calls, but not for data. I have to restart my phone 5-6 times before the "x...
I'm replying to my own message - I was just in Las Vegas for vacation and had no issues using my phone in the US for talk, text or data. We think the issue was the signals were just not strong enough when we were on the east coast. Definitely helpful for using Maps when driving, and signals were quite strong - even when going through Death Valley!
I am having the same issue, that when the phone switches to the partner network sometimes I lose service alltogether sometimes it is just the data that drops. The only way to get it to come back is to turn airplain mode on and off and if that doesn't work reboot my phone. I just spoke to a rep via the chat and they told me that the solution is to turn airplain mode on and off or reboot my phone. That isn't really a viable option to be doing that multiple times a day. Where I live it is right on the border of videotron and partner network so my phone is constantly switching between the 2 and on multiple occasions I have had no service at all.
Has anyone found a good solution to this problem yet?
I have a co worker that doesn't have any issues when switching between networks but his wife does. He has a iphone and his wife an android phone. I have a new iphone 8 Plus so we were able to rule out it being isolated to just iphone or android, could it be a sim card issue?
yes it could be a sim card issue...
do you have one of the newer LTE/VoLTE/NFC sim card (it came in a big yellow card)?
no issue on my iPhone X (which have the same CPU/Modem compared to your iPhone 8), my wife no issue on her iPhone 7 (has a newer yellow sim card) and my bother no issue on his iPhone 6s (old LTE sim card).
do you have the network set to automatic?
do you have the latest iOS version installed with the latest operator file download?
For the operator file, go to settings, general, information... when connected to the Videotron mobile network, it will ask you to update the operator config if there's a new one available. (Check the Operator line... I believe it should be at least Videotron 32.1).
