Discussion de forum
Résolu
iPhone X Delivery Times
I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
I agree with everyone else here. You are providing no real information. In fact, you are just saying in another way to wait because there's nothing we can do; we're at your mercy. That's not good enough. It's not good enough that a) Videotron has a "fictious date" b) the retail staff say oh it's a fictious date, but you will most likely get it before this date and c) Videotron is unable to manage the supply compared to Apple store or their competitors. I wish I never went to the Videotron store now to get this phone. I was given a date of Jan 2 which I said was awfully long, but the guy said, oh it's just a ficitious date to hold your place in the system and said you should get it before that. I'm starting to think that was a bold faced lie just to get me to sign on the dotted line. Not happy with how you and all of Videotron is handling this.
Wow - this service is atrocious! I signed up for Videotron (switching from Fido) because they were offering the iPhone X as a pre-order. I pre-ordered >6 weeks ago, and still no phone! All other companies are offering the phone within 1-3 business days now, but still no phone from Videotron! I could walk into an Apple store and pick one up off the shelf, but Videotron doesn't seem to have them available for >6 weeks?
I'm thinking this was a bit of a game that Videotron played in order to get people to sign up and see if the demand was high enough for the iPhone X.
Poor showing, Videotron. I will be going back to the kiosk in St-Laurent mall on Saturday to cancel my contract and get a refund.
