Forum Discussion

HarvMann's avatar
HarvMann
Initiate
12-04-2017

Customer Centre - Mobile Usage

Hi,   I do not see any usage information after Dec 1, 2017. Is there a problem getting usage information.   Thanks!
  • PatrickM's avatar
    12-04-2017

    Hello HarvMann

     

    Indeed, there may be some delay with the data usage information due to a system maintenance. However, a delay of several days is not normal.  We will need to access your account to make the appropriate verifications.  Since we can't disclose any information about your account here, we recommend to contact our technical support at: < http://www.videotron.com/residential/contact-us >.   

     

    We also sent you a private message, you can reply to it and leave us your contact information.  We will make sure one of our agents calls you back to verify this further.   Thank you!