Discussion de forum
After unlimited music shut down
Is everyone getting 8GB after the unlimited music service shut down :)? Let me know thank you.
Hmm yes and no, here's why.
Everyone that is affected by the removal has received a temporary extra 8gb of data in preparation of the real data blocs.
Since August 3rd, at your billing data, that 8gb will be removed and replaced with the actual compensation data bloc that varies between 1 and 8gb.
The bloc is based on your highest usage of unlimited music in the past 12 months.
Between 0 and 1 gb of music => 1gb extra
Between 1 and 2 gb of music => 2gb extra
Between 2 and 4 gb of music => 4gb extra
4gb of music and higher => 8gb extra
You should of gotten a letter this summer letting you know what you where supposed to get.
If you didn't simply contact an agent from technical support or customer care and they should be able to tell you what it is.
Hello W1m!
We understand your point of view regarding the free mobile data package allowed following the removal of our unlimited music service.
The amount of data allowed is actually your highest usage of the Unlimited Music service in the past 12 months; so let's say you have used a maximum of 3GB at some point, in your year, you will get a free 3GB to compensate, and so on. If you wish to discuss the matter further with us, you can contact our agents at your convenience by clicking here: http://www.videotron.com/residential/contact-us or by replying to the private message we also sent you regarding your post.
Thank you for your participation.
-Danny
Hi Danny,
I only joined Videotron 1 full month before the unlimited music shutdown, there wasn't much of a chance to gather usage data for me over a 12 month period. I only had 1GB added to my account. Is there a chance that anything can be done in my case? Or are all decisions final?
Hi Nick,
We will send you a private message in order to get your contact information and to verify the situation with you.
Thank you!
