Discussion de forum
Résolu
After unlimited music shut down
Is everyone getting 8GB after the unlimited music service shut down :)? Let me know thank you.
That's really unfair acturally. Videotron should treat its customers the same way......:catsad:
Kira wrote:Hmm yes and no, here's why.
Everyone that is affected by the removal has received a temporary extra 8gb of data in preparation of the real data blocs.
Since August 3rd, at your billing data, that 8gb will be removed and replaced with the actual compensation data bloc that varies between 1 and 8gb.
The bloc is based on your highest usage of unlimited music in the past 12 months.
Between 0 and 1 gb of music => 1gb extra
Between 1 and 2 gb of music => 2gb extra
Between 2 and 4 gb of music => 4gb extra
4gb of music and higher => 8gb extra
You should of gotten a letter this summer letting you know what you where supposed to get.
If you didn't simply contact an agent from technical support or customer care and they should be able to tell you what it is.
The amount you get is based on your highest usage in the past 12 months and this goes for every client.
If you're not satisfied with the compensation, I invite you to contact customer services.
