Forum Discussion
Solved
Unable to have the full speed of my internet
Hi, I have the 120 hybride Fiber, but I'm not able to obtain that speed... I'm using both 2,4 and 5 GigHz band. anyone can help me?
Basically, you've got 4 possible causes for this slow-down.
- Your cable connection.
- Your router
- Your wifi connection (either 2.4/5ghz)
- Your computer
- Your kids (yes, the true culprits)
To verify your true & real speed; always check-out videotron's own speedtest tool at http://testvitesse.videotron.ca
I'd suggest approaching your problem iteratively with the following steps (from easiest to most-complex) while using the above speedtest service.
- Ask everyone to turn-off their devices (literally, powered-off!); and only test with your laptop to see if things improve.
- Try another device to rule-out your laptop (just to have a second opinion).
- Connect your laptop directly into the router with an ethernet cable; to see if the problem might not be your aging router that just can't handle Videotron's 120mbit of pure speed.
- Connect your laptop directly into the cable-modem with an ethernet cable (remember to power-cycle the modem first!), to see if you might need to engage a service technician.
Another good read:
https://lifehacker.com/why-is-my-internet-suddenly-so-slow-1525144792
But you can also call videotron's tech-support :smileywink:
Basically, you've got 4 possible causes for this slow-down.
- Your cable connection.
- Your router
- Your wifi connection (either 2.4/5ghz)
- Your computer
- Your kids (yes, the true culprits)
To verify your true & real speed; always check-out videotron's own speedtest tool at http://testvitesse.videotron.ca
I'd suggest approaching your problem iteratively with the following steps (from easiest to most-complex) while using the above speedtest service.
- Ask everyone to turn-off their devices (literally, powered-off!); and only test with your laptop to see if things improve.
- Try another device to rule-out your laptop (just to have a second opinion).
- Connect your laptop directly into the router with an ethernet cable; to see if the problem might not be your aging router that just can't handle Videotron's 120mbit of pure speed.
- Connect your laptop directly into the cable-modem with an ethernet cable (remember to power-cycle the modem first!), to see if you might need to engage a service technician.
Another good read:
https://lifehacker.com/why-is-my-internet-suddenly-so-slow-1525144792
But you can also call videotron's tech-support :smileywink:
- I had the same issue; in my case If your router is compatible (gigabit ready, wireless 802.11n or ac) you can set it to use only «n » or “a/c” mode in Wireless Network Mode and on WPA AES. Also WMM Support should be enabled.
As soon as I set the router to the above settings I was getting much closer to 120 mbps depending on the number of devices connecting on this 5ghz signal.
