Hi wildenrou,
I found this on reddit:
https://www.reddit.com/r/FizzMobile/comments/v88u1g/using_videotrons_helix_gateway_with_fizz/
They say to switch \"Wan Network\" from \"Auto\" or \"DOCSIS\" to \"Ethernet\" under: Gateway > Connection > WAN Network and then plug the Ethernet cable from your modem into port 4 of the Helix Gateway (the port with the red mark).
I hope this helps!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-02-05T05:24:34.239-05:00","lastPublishTime":"2024-02-05T05:24:34.239-05:00","metrics":{"__typename":"MessageMetrics","views":4982},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:44341"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44341":{"__typename":"ModerationData","id":"moderation_data:44341","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44341":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:93"},"id":"message:44341","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:36291/message:44341","revisionNum":1,"uid":44341,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumReplyMessage:message:44308"},"conversation":{"__ref":"Conversation:conversation:36291"},"subject":"Re: Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem","moderationData":{"__ref":"ModerationData:moderation_data:44341"},"body":"Hello MechWarrior!
\n\n
This could work. However, many settings are not available when using the gateway's WebGUI (10.0.0.1) and are only available through the Helix Fi app. If you no longer are with Videotron as a provider, you will not be able to log in the Helix Fi app. Therefore, you may not be able to configure the Gateway as you would a regular router.
\n\n
The Helix Gateway is designed and intended to be use with Videotron's Helix Internet service. Any other usage is not garanteed to work properly or at all.
\n\n
I hope this helps!
\n\n
\n
-JFrancoisD
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Trying to do the same. Have you been able to ?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"53","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-11T14:54:23.811-05:00","lastPublishTime":"2024-02-11T14:54:23.811-05:00","metrics":{"__typename":"MessageMetrics","views":4895},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"internet-telephony","messageSubject":"looking-to-leave-videotron-can-i-use-my-helix-2-borne-as-a-router-with-another-c","messageId":"36291","replyId":"44236"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"videotron","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_customComponent_CustomComponent","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_messages_RelatedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_community_FooterWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_community_FooterWidgetHelpLink","components_community_KhorosLogo","components_customComponent_CustomComponentContent_HtmlContent","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_messages_MessageView_MessageViewInline","shared_client_components_common_List_ListGroup","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}