Discussion de forum
ynw93
07-28-2022Initiate
Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem
I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only? I know about bridge mode but that is if I want to use another router and use the helix 2 a...
wildenrou
01-30-2024Officer
Hi Jon, have you found a way to make this happen? I am switching to Bell Giga Hub tomorrow and have bought a helix gateway a year ago so I would like to use it to extent or improve my home network that will now be runninng with Bell Fibe. Thanks!
MechWarrior
02-05-2024Initiate
Hi wildenrou,
I found this on reddit:
https://www.reddit.com/r/FizzMobile/comments/v88u1g/using_videotrons_helix_gateway_with_fizz/
They say to switch "Wan Network" from "Auto" or "DOCSIS" to "Ethernet" under: Gateway > Connection > WAN Network and then plug the Ethernet cable from your modem into port 4 of the Helix Gateway (the port with the red mark).
I hope this helps!
- JFrancoisD02-07-2024Moderator - Solution Expert
Hello MechWarrior!
This could work. However, many settings are not available when using the gateway's WebGUI (10.0.0.1) and are only available through the Helix Fi app. If you no longer are with Videotron as a provider, you will not be able to log in the Helix Fi app. Therefore, you may not be able to configure the Gateway as you would a regular router.
The Helix Gateway is designed and intended to be use with Videotron's Helix Internet service. Any other usage is not garanteed to work properly or at all.
I hope this helps!
-JFrancoisD