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Avatar de Rezosh
Rezosh
Initiate
26-09-2019
Résolu

How to login to helix fi gateway?

Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success
Helix
Modem
Router
Wi-Fi
  • Avatar de Kira
    Kira
    30-10-2023

    It the gateway is plugged in, it will get automatically upated whenever there is an update to do.

    You have no control over this.

Avatar de JohnCameron94
JohnCameron94
Initiate
23-04-2023

Good day,

 

I was able to log in to the Helix Gateway with the default username password combination ("admin" & "password") when I am prompt to change the default password I do so and it times out. Has anyone experienced this? 

Avatar de GabrielD
GabrielD
Moderator - Solution Expert
29-04-2023

Hello,

 

We would suggest you to contact our tech support concerning this situation. They will be able to check this with you, you can reach them by phone or chat at the following adress: « http://bit.ly/FB_Contact_Us »

 

Thanks,