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Avatar de Rezosh
Rezosh
Initiate
26-09-2019
Résolu

How to login to helix fi gateway?

Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success
Helix
Modem
Router
Wi-Fi
  • Avatar de SamuelPB
    SamuelPB
    29-10-2025

    Hi Rezosh​,

    To log into your Helix Fi gateway at http://10.0.0.1, try the following:

    • Username: admin
    • Password:
      • Check the label under your gateway — look for the field labeled “Password”
      • OR enter the password you previously configured
      • OR, if the gateway was recently reset, try using: password


    Let us know if that works or if you need help locating the label or resetting the device!

    Samuel
    Community Manager

Avatar de wintersocram
wintersocram
Initiate
14-08-2021

"type http://10.0.0.1 in the address bar and log in to your account by entering “admin” as the username and password, or the password you have already chosen.". So, I just used admin/admin, I tried admin/pwd in the bottom of modem, admin/wifi pwd, admin/helix accoutn pwd... Nothing is working. I did a hard reset and nothing, either... Seriously, why is so complicated with these equipment?

  • Avatar de PatrickM
    PatrickM
    Moderator - Solution Expert
    26-08-2021

     

    When installing the Helix gateway for the first time or, after a factory reset, it will always be "admin / password" that must be used to log in 10.0.0.1.  There are no other default combination for both Helix Fi 1 or Helix Fi 2 gateway models.  In some case, technicians during installation may change the administrator password to the default Wi-Fi password under the gateway below "Network Name (SSID) - Helix-XXXX". Otherwise, it might have been changed to something else.

     

    Unfortunately, a factory reset is the only method to reset the default administrator password for now.

     

    For the black/charcoal gray Helix Fi 1 gateway:
    - Press the reset button in the hole behind the gateway located below the coaxial wire using a pointed object. Hold the button down for 30 seconds or until the LED turns off

     

    For the white Helix Fi 2 gateway:
    - Keep the "WPS" button pressed for 60 seconds or until the LED light on the terminal flashes green

     

    On both models, you can reach 10.0.0.1 with default login ( user:  admin |  pwd : password ) to complete a new setup as soon as the LED is blinking white.

     

     

    You can confirm that everything went fine when the light flashes white, when your network name reverts to its default Helix-XXXX name and obviously your devices will all be disconnected! Please make sure your device does not add the first character as a capital letter automatically.

     

    Cheers!