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MarcinRak
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01-10-2024
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How can I change the DNS servers used on my Helix Fi?

Morning,

 

I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotron Network) I can see the two DNS servers used, but I cannot edit them.

  • Good morning. At the moment, the DNS servers cannot be edited through 10.0.0.1 or through our Helix Fi mobile app. 

    I will certainly note your interest for our future updates though!

     

    What you could do is to connect a personal router to the Helix gateway and activate the Bridge mode. That way, you would be able to edit the DNS servers in that router.

     

    I know this is not the ideal solution but I would rather give you another avenue than leave you without a solution. Thank you!