Discussion de forum
Devices cannot connect to Helix
I have a couple of devices (for example, an LG tablet and a PS Vita) that try to connect to my Helix network but are unable to - and it appears that it's the router that's not allowing the connection...
In that case, here is what you could do:
1- Connect yourself to your HelixFi mobile application.
2- Click on the Network tab.
3- On top of the app, click on the pen
4- You should be able to put a checkmark in Use different names and passwords for 2.4 and 5 GHz WiFi.
5- Name each network differently and put a password too. Do not forget to Apply Changes.
6- You should be able to connect manually to the network of your choice and see if everything is more stable.
Have a good day!
No, it only appears to affect a few devices intermittently
In that case, here is what you could do:
1- Connect yourself to your HelixFi mobile application.
2- Click on the Network tab.
3- On top of the app, click on the pen
4- You should be able to put a checkmark in Use different names and passwords for 2.4 and 5 GHz WiFi.
5- Name each network differently and put a password too. Do not forget to Apply Changes.
6- You should be able to connect manually to the network of your choice and see if everything is more stable.
Have a good day!
- Thanks!! It worked!! ☺️
