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Can I manually change DNS configuration on Helix?
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers....
Unfortunately, the Helix Fi gateway provided by Videotron does not allow users to manually change DNS settings at the router level. Users have reported that the Helix router lacks this functionality, requiring DNS changes to be made individually on each connected device .(YouTube, Reddit)
If you need to use custom DNS servers (e.g., Google DNS or Cloudflare) across your entire network, consider the following options:
- Manual Configuration on Each Device: Adjust the DNS settings on each device connected to your network.(Reddit)
- Use a Separate Router: Connect a personal router that supports DNS customization to your Helix gateway. Set the Helix gateway to bridge mode, allowing your router to manage DNS settings.
- Third-Party DNS Services: Utilize services like Pi-hole for network-wide DNS management. Note that this may require additional configuration and hardware.
For tools and resources to assist with DNS configuration and management, you can visit Strumyktv.
Any ETA on when it will be possible to modify DNS servers to specify the ones we want to use? I find it completely ridiculous that it is not possible to do it already because it is a basic option. It is pathetic to be forced to pay for the Helix router and then stop using it and purchase another router.
Since it is a basic option it should not be that much difficult for Videotron to deploy an update to enable the user to modify the DNS servers and having this possibility won't harm the user who don't care about this.
Good morning RickyMartin. We hear you and we understand that this would help but right now, we do not have an ETA for this feature. We'll keep our customers posted when it becomes available. Thank you!
Any update YET ??? The HELIS DNS is REALLY not doing his job, slow to find web pages :(
Hello pierrelegault51!
Setting the Gateway in Bridge mode disables most of its Router functions (including the DNS server) and allows you to use a personal router which you can then configure as you see fit, including using a different DNS server.
Regarding your other conversation, since it was not possible to connect via private messages, I recommend contacting our Technical Support again by phone or online chat so we can continue the troubleshooting process. You will find our contact information, including the link to our online chat here : https://www.videotron.com/en/contact-us
Have a great day!
-JFrancoisD
